Vision Hyundai of Canandaigua

Efficient and friendly I think mark was very friendly and helpful He was very very nice helpful He was very very nice More

My Service Advisor was Mark Jenkins Jr. I had to get my transmission replaced and he offered two options, replace with new or remanufactured if available. The reman would cost considerably I had to get my transmission replaced and he offered two options, replace with new or remanufactured if available. The reman would cost considerably less but I indicated to replace with new but when I picked it up they had installed a reman. I'm ok with that since they both had the same warranty, 12 mos./12k miles but let me state this was only one of the miscommunications that occurred. He mentioned my battery was failing when they tested it and said I could take care of that on my own if I wish but without indicating what I would do he gave me a verbal price on the total of what needed to be done offering a discounted price so I said ok, let's do it. My total was about what he indicated but in hindsight I feel I should have gotten the estimate in writing when I saw I saw the price of what I got charged for the battery which was $315. The work was expected to take several days and he generously offered a free loaner. When the work was due to be completed he called to say the mechanic got a flat tire on the test drive AND the engine posted a misfire that needed to be looked at for bad spark plugs or ignition coil. This was a new problem as well as the battery but I rationalized it to be a legitimate possibility because of the mileage. When I got it home I did a quick inspection under the hood and quickly discovered the clamp and bolt that holds the battery in place were missing and the battery was just sliding around so I called Mark to let him know and he offered to correct it by replacing the whole battery mount assembly, no charge. I also indicated that a $33 quart of Hyundai brand DCT transmission fluid had been taken from my passenger seat so he went looking for it at the mechanics workstation and did not find it. That was on a Friday evening and the mechanic was not due to return to work until Monday morning so he offered a $50 dollar credit on my next service. Ok. I had to take the car in for my Annual State Inspection which I did at a tire shop close to me after I picked it up. The mechanic found some odd play in the front end that he said wasn't caused by tie rods but it created a clinking noise in the steering assembly that I should get it looked at. I took it back to Vision Hyundai after informing Mark what had been discovered and found it was caused by a worn control arm which they replaced for about $550. The car drives nicely now but I discovered I have a slow leak (about 2 psi a day) in the right front passenger tire which is likely the one they repaired for the nail since I noticed it had been slightly over inflated by 2 psi on my 25 mile ride home. So I may not be done with this story yet. I will say I trust Mark in lieu of what transpired throughout the process but am a little concerned about the work performed even though the problems I noted may be just happenstance. More

I am supposed to have lifetime free oil changes. An agreement vision made which has been revoked because new ownership doesn't honor agreements. An agreement vision made which has been revoked because new ownership doesn't honor agreements. More

Accommodating of time and made sure the work was done quickly. Very good dealership. Word quickly. Very good dealership. Word More

Zach was very professional, outstanding salesman. He went above and beyond to get me into my new car the same day- even driving it to me after the dealership had closed. He went above and beyond to get me into my new car the same day- even driving it to me after the dealership had closed. More

Routine service. Excellent as always Friendly, inviting waiting area, knowledgeable consultant not overly pushy Excellent Excellent as always Friendly, inviting waiting area, knowledgeable consultant not overly pushy Excellent More

No one returns phone calls. No one answers the phone. They tell you something will take 2 weeks to fix and it takes a month. Very frustrating to work with the service dept. No one answers the phone. They tell you something will take 2 weeks to fix and it takes a month. Very frustrating to work with the service dept. More

It was soo good! I got my new car that day and everybody was so helpful and friendly. It was a very smooth process! I got my new car that day and everybody was so helpful and friendly. It was a very smooth process! More

Oil change n Tire rotation n he likes Miami Dolphins also Thank You Very Much Thank You Very Much More

Everybody was very nice and they were willing to work with me on the price. with me on the price. More