Vision Hyundai of Canandaigua

When I bought my car in 2009, I was told I had free oil changes for as long as I owned the car. After the oil change yesterday, they said that benefit was no longer being honored. I was given no warning changes for as long as I owned the car. After the oil change yesterday, they said that benefit was no longer being honored. I was given no warning of this. Poor customer service to provide no notice of the change. More

Everyone was professional and respectful. The part they ordered came in damaged. They initially gave me a loaner or the 4 hour repair that I ended up keeping over night. They were grateful fo The part they ordered came in damaged. They initially gave me a loaner or the 4 hour repair that I ended up keeping over night. They were grateful for my patience and the repairs were satisfactory. More

After spending $1400 to have my car serviced including a coolant flush my car overheated on the NYS Thruway with 2 small children in the car My car had never done this before. I paid $300 to have the car t coolant flush my car overheated on the NYS Thruway with 2 small children in the car My car had never done this before. I paid $300 to have the car towed there to them with assurances that they would reimburse me for the tow if what they had done caused it. They said the air wasn’t completely purged after the coolant flush but they still have not reimbursed me for the tow or part of the money I paid to have the service done. The service manager Jessica promised to call me the following day after talking to the general manager about the situation. She now refuses to return my calls and email. Do not do business with Vision Auto. They are cheats and liars and recommend work that doesn’t need to be done. More

Argued with me, before looking at my maintenance plan to see that I was correct. Every time I come in here I feel like I have to advocate for myself. It would be nice if they acted like they really care. see that I was correct. Every time I come in here I feel like I have to advocate for myself. It would be nice if they acted like they really care. More

I usually get great service here but not this time. A rude service guy named Mark wasn’t prepared to go over estimates and of course had to call back after being on the phone for 3 minutes. Then hung t A rude service guy named Mark wasn’t prepared to go over estimates and of course had to call back after being on the phone for 3 minutes. Then hung the phone up on me. I left a voicemail looking to speak with a manager and got Jessica. She wasn’t great either. I mentioned someone who previously assisted me and she just wanted to keep correcting me saying “that person doesn’t do that, she just answers phones”. As a customer, you remember who assisted you but Jessica thought she knew it all. Overall the experience sucked. But Chad was very nice when I picked my car up. More

The maintenance on the vehicle was great. The woman at the service desk was short and borderline disrespectful to my step dad. The woman at the service desk was short and borderline disrespectful to my step dad. More

Poor service. So much for service after the sale. Reasons: Difficulty yo contact service center phone calls are not returned. , Then at time of oil change on Oct So much for service after the sale. Reasons: Difficulty yo contact service center phone calls are not returned. , Then at time of oil change on Oct 16 was told the cost of oil change to which I said I have50% off. Service worker told me that this was not available any more. I said it would be nice to have been told. He then suggested it was a contract made with my sales person. and asked who it was. Unfortunately that salesman is gone. At time of checking out Chad Zimmerman told me that he contacted someone and grandfathered me in to always receive 50% but guess what I did not get 50% off The past bills when I got 50% off the discount was 42.22 The discount on Oct 16 was only 22.22 . I did ask if there was an easier way to make a service apartment. He said call. I said I did that and it takes forever to get a return call. He told me thats because they get bover 250 calls a day. It was very difficult to not laugh in his face.. This experience is making me wonder if my next purchase will be from Vision Hyundai. It would be nice to be contacted that you actually care about my opinion. More