Vision Hyundai Henrietta Rochester

I would like to specifically thank Joe from the auto service dept. He showed us constant patience and interested into making sure I am taken care of. I have worked customer service for 10+ years and I c service dept. He showed us constant patience and interested into making sure I am taken care of. I have worked customer service for 10+ years and I can say that he deserves recognition for his professionalism. More

This is a great store with much help when needed. My salesman and his GM both did everything they could do to keep me happy. One of my best buying experience Thank you salesman and his GM both did everything they could do to keep me happy. One of my best buying experience Thank you More

The team at Vision took there time with me and were very professional. As a women I hate shopping for a car beacuse I always feel a bit confused or think that someone is trying to confuse me. With that said professional. As a women I hate shopping for a car beacuse I always feel a bit confused or think that someone is trying to confuse me. With that said I love my new Sonata! I want to give a special thank you to my salesman Joe Ingrassia, you were great with explaining all the information to me and making sure my kids (who were getting a little bored and restless) had some popcorn and balloons, which is just what they needed. Thanks again! More

Sales people,prices and service department are horrible.Dontt believe them they told me lie after lie.Go somewhere else and spare yourself a living nightmare. horrible.Dontt believe them they told me lie after lie.Go somewhere else and spare yourself a living nightmare. More

Went by 4/3/12 to look at the cars on the lot because I wanted to purchase a car for my son. Not one salesman came to acknowledge or greet me. I would have understood if a salesman had come to me and said wanted to purchase a car for my son. Not one salesman came to acknowledge or greet me. I would have understood if a salesman had come to me and said "we are busy right now, but we'll be right with you" - but not one salesman came. I walked the entire car lot, used the bathroom and still noone approached me. So I went to another car dealer down the road and purchased a new car instead of a used vechile. Vision Hyndai's service department at this location GREAT! The sales force need to take lessons from the them. More

I would give zero stars if I could. The service department is incompetent and rude. The service manager has systematically refused to work with me in finding a permanent solution to a problem that department is incompetent and rude. The service manager has systematically refused to work with me in finding a permanent solution to a problem that has been going on since Oct 2009. The Sante Fe check engine light would come on, they found no problem. The oil was magically "disappearing" until finally the motor seized. Their partial engine rebuild was a joke, and they tried to jack the price $100 when it was time to ante up. The engine has since been "self changing". The oil pan and gasket has been changed twice as well as the valve cover and gasket (despite it not leaking oil) and the oil pump has been replaced. Not once in two years of being asked what else could be wrong did they make a suggestion to fix it. Their excuses have ranged from it leaking (which it hasn't) to "that's how they all are" (are you kidding?!). To get an answer about what else could be done, I had to send a man in to talk to the service manager who wants to talk about nothing but what was done in 2009 despite reminders that it is now 2011, what can we do about this? At this time, their "solution" is to keep coming in every 500 miles for an oil top off... and they aren't responsible for what happens if it isn't brought in every 500 miles, and then lie that they even said it (despite their own documentation). This is beyond a joke; this is simply a deplorable way to do business. More

I went in for my free oil change. After all, when I purchased the car one of the main reasons I did so was the 'Oil changes for Life' program. After taking delivery of my car I enjoyed it but it had a purchased the car one of the main reasons I did so was the 'Oil changes for Life' program. After taking delivery of my car I enjoyed it but it had a smell to it. When I brought this to the attention of my salesperson he stuck his head in my car and told me he didn't smell anything. Well, how can he smell anything if he can't smell? He told me to take it to service where I dealt with Vito. Vito at least got in my car and when he came out he told me it smelled like his Grandmother's drawer. I just shook my head and proceeded to see Dave to get my oil change. I told him about the smell and he just crinkled his nose at me. Vito then offered to come to my house to smell my drawers. I politely declined and told them I would buy some of those pine tree air fresheners. Well, they did the oil change no charge but I had to pay $1.00 for a candy bar out of the machine. They shouldn't advertise free oil changes if while you're waiting you have to pay for something! More