Vision Hyundai Henrietta Rochester

Terrible experience with finance manager. Wouldn't honor website deal.Then told me to get the f#$% out of his store. Wouldn't honor website deal.Then told me to get the f#$% out of his store. More

Hello Matt Chevier: You told me to reach out to you directly if I ever had an issue with my relatively new Tucson (less than 10K miles on it). Actually, no issue any more thanks to Matthew M at your s directly if I ever had an issue with my relatively new Tucson (less than 10K miles on it). Actually, no issue any more thanks to Matthew M at your shop. My radio stopped working, and I could not hear anyone when I received calls in my car through Bluetooth. Both went out during a road trip. Tried troubleshooting the problem myself with no success. Stopped in your service center on Saturday; arrived to a rather crowded service center but so glad it was open on a Saturday. Matthew M. came out from the back and helped me right away. Dropped what he was doing and went out to my car and fixed the problem … within minutes. He went a step further and tested my ability to hear over my phone in the car and called my husband. Matthew explained to my husband in detail what went wrong with my radio and phone. I truly appreciated his help and knowledge, and I wanted to express my gratitude for his excellent customer service! I hope you will let Matthew M. know what a good job he did. Thank you! More

Service Department is the Best Continues to exceed my expectations!! Greg Melino has taught his department quite well. His son, Matt, however comes by those important qualities naturally. Honest, pati expectations!! Greg Melino has taught his department quite well. His son, Matt, however comes by those important qualities naturally. Honest, patient, kind, compassionate, hard working, respectful. Let me give an example: I stopped in the other day with a flat tire. AAA had changed it and placed it in my car. The service department was so busy!!!! Matt took my tire and plugged it for me! That is definitely going above and beyond the call of duty. You only deal with sales once, you deal with service for many years!!! I would not hesitate to continue to purchase my vehicles at Vision in Henrietta because of their service Department. Thank you Susan More

I made an appointment to have an inspection and tire rotation done at 1PM and showed up just before one. After waiting an hour and 45 minutes I was asked a question about my vin code at 2:45PM and infor rotation done at 1PM and showed up just before one. After waiting an hour and 45 minutes I was asked a question about my vin code at 2:45PM and informed they were pulling it in. What is the point of making an appointment? More

I unfortunately gave this dealership my phone number, I got about seven calls from their "call center" advising me of a super scripted fake made up sale they were having. I then got a call from Angela Dor got about seven calls from their "call center" advising me of a super scripted fake made up sale they were having. I then got a call from Angela Dorman who was following up because I said incredibly sarcastically via text with the 8th or so person that I was 'on the way' and do you want me to bring you all something like donuts or coffee. I said no, I'm not going in, the car I wanted was sold and I was just f*ing with you because I was pissed so many people called me, she said so you were f*ing with me, well I'm going to f* with you, it was really amazing that she could talk like that to a customer. I'm the customer, I tried to do business with you, the car was sold they claimed. Truly incredible they let their employees talk to customers like that. More

Everyone was very helpful and knowledgeable about the vehicles sold by this dealership. Especially helpful were the salesperson Evan and the finance person Munzi. Highly recommend this dealership. vehicles sold by this dealership. Especially helpful were the salesperson Evan and the finance person Munzi. Highly recommend this dealership. More