Vision Hyundai Henrietta Rochester

Always helful,knowledgeable, and friendly, the service writers and staff are able to solve any issues quickly and correctly. even a routine maintenance appointment was easy to schedule and promptly atten writers and staff are able to solve any issues quickly and correctly. even a routine maintenance appointment was easy to schedule and promptly attended to. More

Everything went fine and smooth. Tim did a great job and so friendly. Highly recommend vision. Tim did a great job and so friendly. Highly recommend vision. More

Timmy D from the dealership was absolutely excellent! His service was outstanding. Timmy went above and beyond to ensure a smooth car-buying experience. Highly recommended! His service was outstanding. Timmy went above and beyond to ensure a smooth car-buying experience. Highly recommended! More

On day of picking the new car. The car had damage and scratches on the car that resulted in the need for me to bring it back twice to the dealership to get it repainted and addres The car had damage and scratches on the car that resulted in the need for me to bring it back twice to the dealership to get it repainted and addressed. The car detailers at the time they were prepping the car for delivery should have brought it to the attention of a sales manager to put a hold on the delivery until it was resolved. Extensive scratches were present on the driver door, rear passenger door as well as hood area. Once the car was finally completed with repairs I was called in the am and advised the car was ready for pick-up. I arrived at 1pm to find the salesperson that sold me the car quit. I reported to the service department who then sent me to the cashiers desk then back to the service department only to be advised they didn’t have the car onsite as it was still in Greece at the paint shop. It was apparent that no one had a clue! I ultimately left with high blood pressure and very angry. Later in the pm a representative from the dealer delivered the car to me directly. The car was filthy with paint dust all over the car and the hood scratch was still heavily present. I did send photos to a sales manager. My wife also pointed out that the sparkle in the paint that the car had, didn't have the sparkles on the two doors repainted so for her perfectionist eyes it stands out. Overall the experience was a nightmare. I have yet to receive an apology from the dealership or an offer for any resolve or compensation. What I got was a new car with non matching repainted doors and a hood scratch. The learning is: Never take a car on delivery that isn’t perfect in all respects. You’re better off holding out and either wait for correction or go to another dealer. I have bought a lot of cars over the years. I will say Vision Hyuandai Henrietta is definitely not a a Kitty Vanbortle, or Bob Johnson. We have bought cars from Vision Kia and had a wonderful experience at both East Rochester and Cananadaigua. More

I think they did a great job very helpful Always nice to deal with good job deal with good job More

Always greeted warmly. Understandable explanations for work that needs to be done. Appreciate not being treated like an ignorant woman; always respectful. Grateful for h Understandable explanations for work that needs to be done. Appreciate not being treated like an ignorant woman; always respectful. Grateful for help in keeping my 16 year old car in good running condition and no pressure to purchase new. More

My service advisor, Matt Melino, was great. He explained the services I was scheduled for and used my coupons towards it. Since I dropped it off, he kept me informed of what was done and texted He explained the services I was scheduled for and used my coupons towards it. Since I dropped it off, he kept me informed of what was done and texted me when it was ready to be picked up. Great service and great people as always! More

Top notch service. They took care of everything.even reset my password to my phone so I can use my remote start. They took care of everything.even reset my password to my phone so I can use my remote start. More