Vision Hyundai Henrietta Rochester

Courtney and Alex are the best to work with, very honest and very understanding, 10/10 would recommend asking for either of them in store and very understanding, 10/10 would recommend asking for either of them in store More

Avoid this business for sales, read why. On October 18, 2019 during my research for 2019 Ioniq Limited, I have found this dealership, Vision Hyundai Henrietta. And here is my story of why On October 18, 2019 during my research for 2019 Ioniq Limited, I have found this dealership, Vision Hyundai Henrietta. And here is my story of why I am being cheated, lied to, spent my family's time and gas/mileage for nothing but to realize this is all a deceptive marketing strategy to get people to come in to dealership, and once they realize they have a buyer they simply bump the price to make more money. I have contacted them for availability, and I was told that the car was sold by Angela Rivera, Customer Care Representative. Then the next day, on October 19, Angela contacted me that they have received 2 more in stock and told me they are available for sale. Then after communicating and agreeing on price verbally, Angela told me that manager will do the deal as we talked if only I come in and take the car that day. I live in Syracuse, NY so driving to dealer and coming back takes 3 hours. Angela told me William "Billy" Blattner will be contacting me to make sure everything is all set and confirm the time to pick up and do paperwork, and Billy called me around 3pm. In order to get the car, and drive back, I asked my friend [and his family] and my pregnant wife to come with me so we can all drive back with 2 cars. Billy told me as long as I make the trip that day, we will have a deal. Then I drove there with everyone, got to dealership just before 5pm. Billy was busy with another customer so we waited for about 10-15 minutes. After he was done with customer, he seemed to be rushed and grabbed me to talk outside by the car. He then explained how I am "stealing the car" and how this car is the best thing ever. This is generic salesman talk but I already knew what I was getting and how much my payments would be, so I was just there to sign the paperwork and drive off the lot. After some sales pitch, he told me that he can not sell the car due to "title" issues and this car was not "theirs" and they need to wait for paperwork. He told me that he can not even let me drive with dealer plates or any other way. He was sorry but that he could do nothing in this case. I asked him if I can speak to manager and he simply told me "I am the manager talk to me" then he offered me to get a loaner car, so I can drive back to home, and come back again. I told him thank you but I am not here to get loaner car, since before I left home, I was confirmed to drive back in a new car I will get. This was getting worse every minute. Then I told him to contact sales manager, and explain my situation/frustration and I will come back to do the paperwork once they get all the paperwork ready. While there, Billy told me that I can save time by filling credit application and putting deposit down, which I did to make sure I am a real customer, not a window shopper. Then he wrote down what we agreed on price, payments, lease details, contact information for his notes, and assured me the car is mine for the price we talked, as soon as the paperwork is situated. I drove back home with everyone I brought in, this was already a bad look for me and my friends, who also was interested in buying a car from this dealership. It took me more than 4 hours to drive back and forth, plus the time spent at dealership and listening salesman how they messed up and can't sell the car. For the following days, I have called back and talked to Billy. Although I want to mention that he told me several times they are extremely busy, selling a lot of cars, can't keep these cars on the lot, a lot of buyers and how good the business is. Then on Wednesday I was told the paperwork and title is all set, and car is waiting for me with the same price we agreed on and with the same lease details. We agreed to meet on Sunday October 27 to finish off everything and finally get the car. I was somewhat relieved but I was completely wrong. On Friday evening, I got a call from Billy. He said he was calling me to "get ready to prepare" the paperwork for the lease, which should be all done and completed before I drove there on October 19. Then he asked me over the phone that how I would like to pay the deposit of $1,000. Although I was shocked, I assumed they are "busy" and he just got confused and forgot the deal and agreement details. I reminded him the numbers again and he sounded like very surprised and told me he needs to check with his manager. I have not heard back anything, until the next day around 3pm, October 26, keeping in mind that I had scheduled my day to drive and get the car on October 27 noon. Billy told me that after speaking to manager, they can not sell the car to me, if I don't pay extra $1,000. He repeated himself I would still be stealing the car and there is no way he can do the deal with agreed terms. He also suggested if I don't want to buy that is totally okay since there are other buyers who is willing to get the car for much more. Being disappointed and frustrated with the whole experience, I told him I can not just suddenly pay $1,000 extra and to talk to manager one last time, to solve the problems and do the deal as agreed. I have not heard back at all again, then on October 27 on Sunday, I got a text from Billy simply stating my deposit will be refunded ASAP and I don't need to come to dealership. To this day, I was not able to talk or contact any manager or even get their information, obviously this is hidden on purpose by sales reps. As you may guess, I was planning to get this car, did arrangements, worked on my budget and other needs but due to badly managed dealership and unknowledgeable sales reps, I have spent several hours during weekend, and several hours during workday, and non-existent customer service, I simply wanted to share these details with you. It is a fact that I will not be using this dealership but I will also share my story with everyone so they don't spend their time or live what I have lived. The payment amounts, numbers, price is not relevant because it does not matter if this is $100/month or $500/month car, I wanted to emphasize the problems that dealership is having. More