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Vision Hyundai Henrietta Rochester
Rochester, NY
1,132 Reviews
In addition to providing the drivers of Henrietta, New York with a cornucopia of new Hyundai Elantra, Sonata, Tucson, Santa Fe Sport, Accent vehicles and pre-owned cars, we at Vision Hyundai Henrietta are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Hyundai lease ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,132 reviews
August 25, 2011
I would give zero stars if I could. The service department is incompetent and rude. The service manager has systematically refused to work with me in finding a permanent solution to a problem that department is incompetent and rude. The service manager has systematically refused to work with me in finding a permanent solution to a problem that has been going on since Oct 2009. The Sante Fe check engine light would come on, they found no problem. The oil was magically "disappearing" until finally the motor seized. Their partial engine rebuild was a joke, and they tried to jack the price $100 when it was time to ante up. The engine has since been "self changing". The oil pan and gasket has been changed twice as well as the valve cover and gasket (despite it not leaking oil) and the oil pump has been replaced. Not once in two years of being asked what else could be wrong did they make a suggestion to fix it. Their excuses have ranged from it leaking (which it hasn't) to "that's how they all are" (are you kidding?!). To get an answer about what else could be done, I had to send a man in to talk to the service manager who wants to talk about nothing but what was done in 2009 despite reminders that it is now 2011, what can we do about this? At this time, their "solution" is to keep coming in every 500 miles for an oil top off... and they aren't responsible for what happens if it isn't brought in every 500 miles, and then lie that they even said it (despite their own documentation). This is beyond a joke; this is simply a deplorable way to do business. More
by jmacc77
Employees Worked With
Service Dept
May 04, 2010
I went in for my free oil change. After all, when I purchased the car one of the main reasons I did so was the 'Oil changes for Life' program. After taking delivery of my car I enjoyed it but it had a purchased the car one of the main reasons I did so was the 'Oil changes for Life' program. After taking delivery of my car I enjoyed it but it had a smell to it. When I brought this to the attention of my salesperson he stuck his head in my car and told me he didn't smell anything. Well, how can he smell anything if he can't smell? He told me to take it to service where I dealt with Vito. Vito at least got in my car and when he came out he told me it smelled like his Grandmother's drawer. I just shook my head and proceeded to see Dave to get my oil change. I told him about the smell and he just crinkled his nose at me. Vito then offered to come to my house to smell my drawers. I politely declined and told them I would buy some of those pine tree air fresheners. Well, they did the oil change no charge but I had to pay $1.00 for a candy bar out of the machine. They shouldn't advertise free oil changes if while you're waiting you have to pay for something! More
by Charlotte78956
Employees Worked With
John, Mary , Joe, Vito, Dave, William.
