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Vision Buick GMC - Service Center

Rochester, NY

3.9
587 Reviews

587 Reviews of Vision Buick GMC - Service Center

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February 20, 2025

Kathryn and Kyle have been wonderful in helping resolve a technical issue involving GMC engineers for a repeating issue that required GMC assistance. They worked with me to make things right. More

by Cappello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept employees, Kyle and Kathryn , worked hard to help me. 5 stars.
February 16, 2025

I really like it here, I’ve been with them for more than 5yrs. There team is AMAZING! More

by tamekahenderson17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

Thank you NICK, you da bomb. com, and EVERYONE ROCKS HERE, SERIOUSLY EVERYBODY, I LOVE THIS PLACE!!! I LOVE ITTTTTTTTTTTTT More

by STEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray!!!!!!!!
February 11, 2025

Service dept was amazing got me in and out quickly. Always very helpful and pleasant More

by samanthakay1588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

Prompt and completed work when promised. Did all items I requested. Like next time to meet and thank technician personally. More

by david_larimer
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

efficient, courteous, used my points! thank you for a great team!!! i am planning my next buick from you. More

by WATERCOLOR5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

Unorganized in their work. I had a purchased an oil change and tire rotation service plan and always hand me a bill. I gave copies to put in my file so they don’t waste my time More

by mikekhalil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

The service center revoked the remaining free oil changes card. We will not be back More

by KEVINKAP
Recommend Dealer
No
February 04, 2025

I called several times to get information. Left messages and didn't get a return phone call for several days. The questions I asked could not be answered. Very disappointed. More

by B7brentw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

So here iscwhy you got a 3. The last time I scheduled my truck for service I got 3bphone calls related to said visit. 1st was a young lady inquiring about the mileage on my truc More

by jdloc991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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