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Vision Buick GMC - Service Center

Rochester, NY

4.0
662 Reviews
Call Service Center (585) 673-7223

662 Reviews of Vision Buick GMC - Service Center

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May 24, 2025

I have immediate attention & Mrs. Donna goes the extra mile for customer satisfaction. Thank you More

by sbrbrt224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna
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May 24, 2025

The dealership is good. It’s the service center that I had a problem with. I was having my back up camera replaced. The guy said that it Wouk take an hour and a half. But t More

by kellyslaterp
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember who took care of me.
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May 22, 2025

Very responsive to my car needs. Excellent communication and customer care. Thank you again for the superior service. More

by scottmckay22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025

They have a wonderful executive manager! The rest of the staff are great too! Always clean. More

by JULES1323
Recommend Dealer
Yes
Employees Worked With
Michael Chimera
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May 20, 2025

Service was thorough but quick enough to wait for my car. Friendly service crew and I love the fact that there’s an inspection video with explanation. More

by jesse.c.baker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 19, 2025

I like my Buick, However sales department misinformed me on some of the coverage. I ended up paying 28.000 for a 2020 Buick. More

by dozer_tuff_12
Recommend Dealer
Yes
Employees Worked With
Service dept
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May 21, 2025 -

Vision Buick GMC responded

We appreciate your feedback and are eager to better your return experience.

May 18, 2025

The service department is always very nice and took care of my vehicle in a very timely manner More

by ppiper1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 17, 2025

We told him at the first meeting that They need to do something about the cigarette smoke smell he said they would detail car and since day one we picked up the car instead of dismissed me! I'm marry unh More

by chuckgolisano77
Recommend Dealer
No
Employees Worked With
howkne
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May 21, 2025 -

Vision Buick GMC responded

Thank you for bringing this to our attention, Chuck. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

May 15, 2025

great customer service, but prices are very high for tires. best to shop around for tires. needed brakelights replaced almost 2 and a half the cost than other places More

by samcont4ponds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 15, 2025

Very pleasant experience. Fast and friendly sales and service and I got a great deal too! More

by Sdooley4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Capucci
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May 16, 2025 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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