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Vision Buick GMC
Rochester, NY
1,152 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 853 service reviews
December 30, 2025
Definitely a lack of communication when I brought my vehicle in to get repaired. I had to repeatedly call and email to get a response. Also, my daughter brought her car in for inspection, oil change and vehicle in to get repaired. I had to repeatedly call and email to get a response. Also, my daughter brought her car in for inspection, oil change and tire rotation. They charged her for it, and never actually did the oil change and her car keeps indicating that it is low on oil. When she called she got an attitude and they said that they just forgot to reset the oil life meter? It still says that she needs oil. Not very happy. Used to absolutely trust this service department but since the change nothing is the same. Very disappointed. and not sure we will be releasing our next vehicles now. Rona DeMino and Ava DeMino More
by ronalee529
Verified Customer
December 30, 2025
The service performed on my Yukon was done above expectations..Scott and the service team keeped my wait time to a minimum..I definitely will be servicing all my vehicles.there.Thanks Vision . expectations..Scott and the service team keeped my wait time to a minimum..I definitely will be servicing all my vehicles.there.Thanks Vision . More
by Carpenter
Employees Worked With
December 29, 2025
I had an appointment and for an oil change and waited 3 hours. That's just inexcusable. And the service guy acted like it was no big deal all my time was waisted. It's extremely frustrating and o have to d hours. That's just inexcusable. And the service guy acted like it was no big deal all my time was waisted. It's extremely frustrating and o have to deal with that and then be treated like it's no big deal!! More
by PETE.KELLY
December 28, 2025
One the the best dealerships I have ever been too. They treat you with respect and they are extremely efficient! They treat you with respect and they are extremely efficient! More
by JKNIGHT8826
December 21, 2025
Had appt for simple inspection, was there way over an hour and a half. Other people had to leave before they were seen. Same thing happened before for an oil change. I finally talked to mgr. He offered m hour and a half. Other people had to leave before they were seen. Same thing happened before for an oil change. I finally talked to mgr. He offered me a ride somewhere and when I went to pay he had taken care of it, which I appreciated. Always like this even when you make an appointment. Thanks More
by DSHAW2008
December 21, 2025
Two visits. Still not fixed. Not great communication This automated system is indicative of the issue. Generally crap customer service. Still not fixed. Not great communication This automated system is indicative of the issue. Generally crap customer service. More
by Brandon.beardsley
December 20, 2025
The experience with the dealership was fine it was the experience in the waiting area this is the second time now that I wanted to have a cup of coffee and the only coffee creamer that was there was Frenc experience in the waiting area this is the second time now that I wanted to have a cup of coffee and the only coffee creamer that was there was French Vanilla and stacks of it with no other choice, everyone in this world don't care for flavored coffee and I'm one of them ! More
by garypsr
