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Vision Buick GMC
Rochester, NY
921 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 921 reviews
March 08, 2025
We brought in our car to check something that was under our warranty and to get an estimate for new brakes, which we knew needed replacing. Instead of giving us a quote, they ran a complete diagnostic on o our warranty and to get an estimate for new brakes, which we knew needed replacing. Instead of giving us a quote, they ran a complete diagnostic on our breaks… and then charged us $200. After making n appointment for the time slot, I waited for 3 hours in a small waiting room with four children for something that I thought would take an hour tops: all we wanted was an estimate. They also had the nerve, after I declined their estimate for brakes, to ask if I would be interested in a new car since I didn’t want new brakes. I will never go back again. It is also worth noting that the quote I was given for new brakes at Visio. Buick gmc was *more than double* what the local place, which gave us a free estimate, charged *for the exact same product and service.* The local company we went to for our brakes also did a fantastic job and were very professional. I cannot recommend this dealership. More
by Sol sen
Verified CustomerEmployees Worked With
None of the above were there
March 06, 2025
Luis is always so accommodating and such genuine person. The whole staff is kind, hardworking and efficient. I’ve never had a bad experience here. The whole staff is kind, hardworking and efficient. I’ve never had a bad experience here. More
by Raina Kozarits
Employees Worked With
Luis (Blanking on his last name!)
February 26, 2025
Staff was attentive and helpful while they helped us solve an ongoing issue. They accommodated my requests for service vehicles when it took longer than expected to fix the problem. solve an ongoing issue. They accommodated my requests for service vehicles when it took longer than expected to fix the problem. More
by jlaskey44
February 24, 2025
They seemed very helpful, tried to charge me for an oil change but I have a plan where I don’t pay for oil changes. Gotta be on your toes at times and know what’s going on. Also told me have a fuel indu change but I have a plan where I don’t pay for oil changes. Gotta be on your toes at times and know what’s going on. Also told me have a fuel induction service on my Encore, but I only have 24,00, miles on it. Some things I’m happy with, some things I’m not. More
by LORINORRIS0
Employees Worked With
Used to love working with Dimitri who worked in sales. Miss him alot
February 23, 2025
The sign in processors took several minutes at their computers with no one else present, while I’m waiting to be checked in. Fortunately a supervisor took notice of the problem, and got me processed. T computers with no one else present, while I’m waiting to be checked in. Fortunately a supervisor took notice of the problem, and got me processed. The car service seems good, but perhaps is a bit on the slow side. In the waiting room I noticed several people seemed to have a problem with the coffee machine. They all received 2-3 ounces of coffee, and seemed surprised with the amount of coffee. I don’t know if there is a coffee machine problem or not, but some people thought so. More
by davmgibson
