Vision Buick GMC
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 798 reviews
I have been having my cars serviced at Bob Hastings for about 10 years and I have been very satisfied with the work. It's a friendly group and I trust their judgement in keeping my cars in a good safe con about 10 years and I have been very satisfied with the work. It's a friendly group and I trust their judgement in keeping my cars in a good safe condition. Trust is a very important characteristic, with an automobile as well as other important associations, providing advice in properly maintaining our vehicles without feeling that excess work is required. It takes some time to build that kind of relationship and I am at that point with Hastings. I depend on their advice and feel comfortable when they give it. More
top notch sales and service.....wouldn't go anywhere else. my first vehicle from Bob Hastings was an Envoy I had shopped over the internet; my 2nd is my current truck, a 2009 Sierra, and I came directly else. my first vehicle from Bob Hastings was an Envoy I had shopped over the internet; my 2nd is my current truck, a 2009 Sierra, and I came directly into see the sales dept. Old fashioned way of one on one sales and service Denis Gurnett More
A-1 in all respects!! Class act dealership!! Extremely pleased. Everyone is polite, the workshop - you could eat off the floor, the waiting room is pleasant, the service is always performed and ready whe pleased. Everyone is polite, the workshop - you could eat off the floor, the waiting room is pleasant, the service is always performed and ready when promised - what more could you wish for except for maybe a vehicle that never needed repair!!!! LOL More
In the past I had actually dealt with the other service department at that location associated with Saturn, and EVERY time (4 times) my service would take 3+ days, require me to get a rental, require a par department at that location associated with Saturn, and EVERY time (4 times) my service would take 3+ days, require me to get a rental, require a part to be overnighted and I would have to pay an extra $25, and I even had to bring the vehicle back for the same problem. This time around, I felt very confident even when I dropped the car off that it would be taken care of. The service department kept me apprised of what was going on, and it only took a night to get everything fixed. And I was given a rental car, at no charge where I would otherwise had to pay the previous times. Lastly, it was recommended to me to get my brakes changed, and it was done in such a non-pushy fashion, that I actually wanted to get them done by your dealership. And it only added a few more hours onto my vehicle's stay. Overall, I was very pleased with the experience and will recommend to others that if they are looking for a dealership for service, they should go to Bob Hastings Buick GMC. More
Scheduling the appointment was so easy and they were very accommodating. They offer a shuttle service which is nice if you need it. Prices are good and the service was complete in the time they told me. I accommodating. They offer a shuttle service which is nice if you need it. Prices are good and the service was complete in the time they told me. I really love this dealership and would recommend them any day. More
Craig was very helpful and new the Buick Regal well, he showed me all the features and I drove the car quite a bit. I have avoided car shopping even though my vehicle is eleven years old, partly because of showed me all the features and I drove the car quite a bit. I have avoided car shopping even though my vehicle is eleven years old, partly because of the "sales" tactics I have often experienced in the past. Craig was upfront, open and honest. I was sticking to a strict budget and made that issue clear while looking, Craig was respectful and helpful throughout the whole process. Purchasing a car was actually a pleasurable experience due to Craig's attitude and personable attitude. More
I have purchased seven vehicles from the Bob Hastings family of dealerships over the years. They have earned my business and my repeat business by always treating me and my family with respect and court family of dealerships over the years. They have earned my business and my repeat business by always treating me and my family with respect and courtesy. They are very knowledgable about the cars they sell and do not pressure to buy something that you don't want. Also, the service department takes great care of our vehicles. We are very satisfied customers. More
Steven, our sales tech was well informed about our new vehicle. I was very impressed with his patients he had teaching us our vehicle, of which I named DEDE. RC was very nice and such a great person t vehicle. I was very impressed with his patients he had teaching us our vehicle, of which I named DEDE. RC was very nice and such a great person to stay with us so late at night. We have been using Bob Hastings to repair all our vehicles, so it was a must to buy from them, they take such good care of us and our cars. Kim More
I recently purchased my 3rd vehicle from this dealership and have had all my GM vehicles serviced there for over 10 years. I have always been treated with respect and honesty. Dmitry is a terrific salespers and have had all my GM vehicles serviced there for over 10 years. I have always been treated with respect and honesty. Dmitry is a terrific salesperson who knows his vehicles and makes the price negotiation painless. RC carefully explained all of the warranty and financing options very clearly and understandably. I have dealt with both Jerry and Jim for many years and whenever I explain any problem I'm having with my vehicle, they seem to know just what the cause is. This is a great dealership because they have great people! More
I would defintely recommend this dealership for Service. Over the years, I have had three different vehicles serviced at this dealership and I have no complaints. I would also recommend giving this dealer Over the years, I have had three different vehicles serviced at this dealership and I have no complaints. I would also recommend giving this dealership consideration when looking to purchase a car. I have bought two vehicles from this dealership. More