Vision Buick GMC
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Our salesman, Steve Page, worked with us to find thr exact car we wanted and the 0% financing at the time of our purchase. We also0 find that the service department is very good and also accomadate us. exact car we wanted and the 0% financing at the time of our purchase. We also0 find that the service department is very good and also accomadate us. we love the Buick and would probably get the Buick crossover when we are ready. More
Past experience has proven that Bob Hastings is a top rated dealership. The staff is courteous, knowledgible and willing to assist, whether in person or on the phone. We have purchased vehicles fro rated dealership. The staff is courteous, knowledgible and willing to assist, whether in person or on the phone. We have purchased vehicles from Bob Hastings before and will continue to do so. More
Carl was responsive and very helpful during the sale. H took the time to answer my questions and found a car that I wanted at a reasonable price. He also answered my qusetions after the sale. When I had took the time to answer my questions and found a car that I wanted at a reasonable price. He also answered my qusetions after the sale. When I had a small issue with the seat of my car, he made sure I got a rental car when I had to drop of the car. More
Our experience was fantastic. We had started through another dealer and beacme frustrated with the lack of follow through and false promises. Dmitriy was professional and courteous and highly efficient another dealer and beacme frustrated with the lack of follow through and false promises. Dmitriy was professional and courteous and highly efficient which we really appreciated after wasting so much time with the other dealer. Dmitriy took an amazing amount of time with us to make sure we knew all of the features our new truck had to offer. We are truly appreciative! More
I had a problem on my 2010 Terrain loosing blue tooth connection from my cell phone. Waited 70 minutes until they had a tech that knew about blue tooth that was available. Took 10 minutes to determine t connection from my cell phone. Waited 70 minutes until they had a tech that knew about blue tooth that was available. Took 10 minutes to determine that they was nothing that was wrong with the car and that it might be my cell phone that was the problem. They suggested that I should get another cell phone to prove that it wasn't the car. I guess since I don't have another phone that I could use for a couple of months I will just have to reprogram my cell phone to the cars blue tooth every time I loose connection. More
I received extremely great treatment right from entering the dealership to walking out with the new vehicle. Dimitrit Akselrod was professional, patient, and friendly. He took the time to explain things, the dealership to walking out with the new vehicle. Dimitrit Akselrod was professional, patient, and friendly. He took the time to explain things, and took the time to make sure I, as a customer was pleased. Dimitriy greeted me at the door when I went to the dealership. I actually went there for a lease return on my wife's car. I was not intent on buying a new vehicle for myself. I had already leased a new vehicle for my wife, and I was going to wait a year for my vehicle. But as I was completeing the papers with my wife on the car return, I noticed an new Envoy brochure. As I was leafing through it, I became interested in a particular color. I asked Dimitriy if there were any such Envoys with the particular color on the lot. He said yes. My wife and I saw it and we asked for pricing. There happened to be incentives and dealership discounts, and I get employee discounts as well. It turned out the price was excellent for that vehicle. It was new, the right color and the right features. I said I'll buy it and I did. Dimitriy did a follow up phone call to check on how I liked the vehicle after a week or so. When ever I go to have routine service performed on my vehilce, I walk through the show room just to see what's there. Dimitriy is still as pleasant as ever and asks me how my car is doing and if I am still satisfied. as a foot note, I think the Service department is excellent as well. They treat me as a special customer. Thery are always polite, they explain the work, give me an estimate of time required, ask If I need the shuttle services. Their estimates a pretty much right on, and they do excellent work. More
Overall experience was great and would definitely recommend this dealership to another and already have. My sales associate was knowledgable and helpful. Pricing was straightforward and better when recommend this dealership to another and already have. My sales associate was knowledgable and helpful. Pricing was straightforward and better when compared to other dealerships. Finance department was great in reviewing options and working with me towards my monthly payment goal. More
We had leased a car with Doyle Chevrolet and came back to Bob Hastings because of the Sales and Service departments. They both have always been extremely helpful and easy to work with. In February of 2011 Bob Hastings because of the Sales and Service departments. They both have always been extremely helpful and easy to work with. In February of 2011 we will be back to see Dimitry to lease our new car. I'm just sorry that GMC has discontinued the Envoy and hope that I will be as happy with the substitute. We have always found Jerry, the service manager, to be very helpful and friendly whenever we have taken the car in for service. We always seem to come back to Bob Hastings since our first car that we leased back in 1992. More
Bob Hastings is by far the best dealership in Monroe County. Everyone is so friendly and helpful. Dave, Mark and Jim have gone out of their way to accomodate me on many occasions. Their workmanship is County. Everyone is so friendly and helpful. Dave, Mark and Jim have gone out of their way to accomodate me on many occasions. Their workmanship is unequalled anywhere else. I've dealt with Bob Hastings for many years, and have recommended their dealership to others. I hope to continue dealing with them for many years. More
Bob Hastings Dealership has always been great to deal with. They've serviced my last 4 vehicles with courtesy and professionalistm. My recent purchase was handled the same way - excellent customer serv with. They've serviced my last 4 vehicles with courtesy and professionalistm. My recent purchase was handled the same way - excellent customer service. Steve Page was great to work with, took my needs/wants into consideration and exceeded my expectations. More