Vision Buick GMC

Having never leased a car before, I was very apprehensive about the process. However, Dmitriy Akselrod immediately put my concerns to rest. He explained every detail of the process and answered all of my que about the process. However, Dmitriy Akselrod immediately put my concerns to rest. He explained every detail of the process and answered all of my questions about leasing. He not only searched for the Verona with the exact options I wanted in the Buick database, he also kept me constantly updated about it whereabouts and I had the car within a week! When I came to pick it up, Dmitriy spent over a hour with me going over the dashboard controls and how things worked. He then set up the Sirius satellite radio and ON STAR services (which, by-the-way, are free to me with the the 2-year lease along with the first payment being made by Buick...how GREAT is that!) He also walked me through the service department and introduced me to the people there so I would know where to go for car maintenance. On the financial side, R C Cavalcanti answered all of my questions about the credit check, the lease signing and the process of returning the car at the end of the lease. He was very informative, friendly and efficient. This has been a wonderful experience...Dmitriy, R C, everyone in the Service Center were very professional, forthright and friendly. By the way, the car is BEAUTIFUL, it rides like a dream and everyone loves it. Bob Hastings Buick was certainly a lucky choice for me!! More

Love working with the team in the service department. Definitely one of the main reasons I keep coming back. I was able to quickly make my appointment and they got me in and out quickly and at a reasona Definitely one of the main reasons I keep coming back. I was able to quickly make my appointment and they got me in and out quickly and at a reasonable cost. More

I always receive good service at Hastings. They are professional and friendly. Thank you for having such a great crew on board. Even when I call with "silly" problems, I never am made to feel "silly' professional and friendly. Thank you for having such a great crew on board. Even when I call with "silly" problems, I never am made to feel "silly'. More

Got me in ... serviced the car and got me out of there at the price quoted to me up front. It was a very pleasant experience. the price quoted to me up front. It was a very pleasant experience. More

Bob Hastings is one of the best service departments in Rochester and we have almost ten years of experience to evaluate. We consistently find them to be focused on our staisfaction; always communicating c Rochester and we have almost ten years of experience to evaluate. We consistently find them to be focused on our staisfaction; always communicating clearly with us about repairs being made to our vehicle as well as the time needed to perform them. The staff is very friendly and accomodating. They have arranged loaners for us when a repair impacts our busy family life without hesitation. They are not the cheapest repair facility, but the value provided involves having properly trained technicians, service performed quickly, and a staff dedicated to making service as unobtusive to our daily routine as possible. I have many other experiences to contrast their customer service and competence against and have no issue telling anyone I meet to take their GM vehicle to this dealership. More

very thing was perfect from Michelle when I made the appointment to Jerry at the service desk. Very professional and friendly - check out was quick. appointment to Jerry at the service desk. Very professional and friendly - check out was quick. More

Service was initiated promptly upon opening of your dealership and finished in a reasonable period of time. The waiting room was clean, the coffee warm and the newspaper a welcome plus. dealership and finished in a reasonable period of time. The waiting room was clean, the coffee warm and the newspaper a welcome plus. More

I feel that have service done by a dealer is preferred offer any other shop. Yesterday I had an oil/filter change and the brake service, and today a broken trailer pigtail replaced. I have always felt th offer any other shop. Yesterday I had an oil/filter change and the brake service, and today a broken trailer pigtail replaced. I have always felt that dealers should be able to obtain PARTS at a lower cost than other shops. Typically that doesn't seem to be true. It doesn't seem to me the all dealers, including GMC, is charging the best price on parts. They are the greatest volume customer in the world and why can't that cost savings be shared with the customers has always been a question I don't understand. This is the reason over the years I've gone to independent repair shops. More

Jim Pilosi is, as always, an AWESOME help and an asset to Bob Hastings. He is always very knowledgeable. The dealership in general, is Super to deal with and gets the job done right every time! Thanks J Bob Hastings. He is always very knowledgeable. The dealership in general, is Super to deal with and gets the job done right every time! Thanks John Sykes More

I have received nothing by Excellent service since the Saturn Dealership closed. I would recommend this dealership to anyone who is looking for service or a new car. Saturn Dealership closed. I would recommend this dealership to anyone who is looking for service or a new car. More