Vision Buick GMC
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 807 reviews
Great customer service, everyone there is always so pleasant. I bought from Hastings for the first time and it has been a great experience, I don't feel like a number. pleasant. I bought from Hastings for the first time and it has been a great experience, I don't feel like a number. More
This dealership has always provided me with excellent service and honesty. The staff is always extremely friendly and I am always able to make appointments on my tight schedule. I really appreciate the f service and honesty. The staff is always extremely friendly and I am always able to make appointments on my tight schedule. I really appreciate the friendly atmosphere, as when one's car needs to be fixed it is not usually a pleasant occasion. Thank you for all of your hard work! More
Needed a headlight fixed and within 10 minutes Tony made sure I had a ride to and from work as I dropped off my truck. He called me afterwards to make sure I was all taken care of. The headlight was fixed p sure I had a ride to and from work as I dropped off my truck. He called me afterwards to make sure I was all taken care of. The headlight was fixed promptly and everyone very helpful. More
Very pleasant. Michelle was friendly and courteous. Although I do understand the value of customer satisfaction surveys I feel as though it's being a bit overdone. This is the 3rd or 4th survey I have Although I do understand the value of customer satisfaction surveys I feel as though it's being a bit overdone. This is the 3rd or 4th survey I have had either from GM or Bob Hastings in less than two months. Thank You More
I was very happy with the deal that Mat had put together for me, so happy that I didn't feel the need to counter-offer. Mat handled the entire transaction in less than an hour and was very proffesional and for me, so happy that I didn't feel the need to counter-offer. Mat handled the entire transaction in less than an hour and was very proffesional and courteous. I have recommended my co-workers to Mat already and will continue to. All around an exceptionally positive experience. I have purchased over 20 new cars and this was the easiest purchase I have made. More
I have given the ratings I have because I had a good experience at Bob Hastings. The people were friendly and the service was what it should be. I didn't have to wait too long, either! experience at Bob Hastings. The people were friendly and the service was what it should be. I didn't have to wait too long, either! More
I think Joe Retta is the BEST salesman I have ever spoken with. If I had the money on me, I would have driven that car home! My apologies to him for not being around to speak with him when he followed up w with. If I had the money on me, I would have driven that car home! My apologies to him for not being around to speak with him when he followed up with me. Thank you Joe for being the true professional that you are. Rhonda Shaffer More
I have purchased three vehicles from this dealership. The staff is consistently pleasant. Many of the employees have worked there for 10 years or more. While the maintenance cost may be more than a sta The staff is consistently pleasant. Many of the employees have worked there for 10 years or more. While the maintenance cost may be more than a standard garage, they do offer a rebate program to accumulate funds for future service needs. The shuttle service to transport you home or to work is an added no cost convenience. More
I have changed dealerships for service since I moved. Hastings is conveniently located and I have found them to be welcoming and curteous. Jim Pelosi arranged for shuttle service so that I would not hav Hastings is conveniently located and I have found them to be welcoming and curteous. Jim Pelosi arranged for shuttle service so that I would not have to wait a very long time for the service needed. Although I had not anticipated the high cost of a repair I didn't know was needed, Jim explained the reason it should be done even though my 2007 LaCross has only 25,000+ miles on it. I'm confident I will enjoy my car for a long time worry free. Thanks Hastings. More