Vision Buick GMC

I've owned my Buick from Hastings just a year now and every time I am in for service I am treated wonderfully. I would recommend them to anyone that asks. every time I am in for service I am treated wonderfully. I would recommend them to anyone that asks. More

Michelle does a great job of welcoming customers, many by name; and the rest of the Team is very knowledgeable concerning the repair needs of the vehicles that service. They try to provide options for servi name; and the rest of the Team is very knowledgeable concerning the repair needs of the vehicles that service. They try to provide options for service when the best way to repair the vehicle may be more than you want to spend. And, they are very good at explaining the problem when an anticipated minor repair becomes a major repair. More

Jim is always very nice to deal with and explains what has to be done. They never do any work without consulting with me first. The waiting room is pleasant and there is a courtesy shuttle that has take has to be done. They never do any work without consulting with me first. The waiting room is pleasant and there is a courtesy shuttle that has taken me home a ride of 12 miles or more. My last visit was just for an inspection that was free. What's better than that! More

I imported my car into Canada and Tim was great to deal with over the phone and email. He answered all of my questions or concerns promptly. I didnt have the pleasure of meeting him, but dealt with Marc wh with over the phone and email. He answered all of my questions or concerns promptly. I didnt have the pleasure of meeting him, but dealt with Marc when I picked-up my car. After inspecting, Marc fixed all the issues we found. Although the used car I purchased was not a Buick/GMC, I highly recommend this dealership for their service. Exporting/Importing a car can be intimidating and they really assisted in getting all the paperwork ready. Thank you Tim and Mark! More

I had a major water leak in my car. The windshield had already been replaced, but the problem persisted. I talked to Jim Pilosi before scheduling service. He said they would track down the leak and let me already been replaced, but the problem persisted. I talked to Jim Pilosi before scheduling service. He said they would track down the leak and let me know what needed to be done. He estimated the cost between $75-$200. The "water leak specialist" found the heating unit drain plugged and a cracked seal. The work was done ahead of schedule, and the bill was less than $85. I was very happy. I can depend on Bob Hastings to deliver honest estimates and quality workmanship. I know when I call with a service problem that the personnel, especially Jim, will get the job done. More

They were very helpful in trying to help me get my truck to pass inspection. When I couldn't afford all the work that needed to be done, they were still understanding and attentive. I came to pick up my tru to pass inspection. When I couldn't afford all the work that needed to be done, they were still understanding and attentive. I came to pick up my truck and there was an unexpected wait of half an hour or more and I was annoyed because I had called 24hrs in advance to let them know when I would be picking the truck up and they said it was ready... but when I left I noticed that they had given me a free oil change for my unplanned wait. They are dedicated to customer service! More

Whether scheduled or spontaneous visit, they always get my car in quickly. Everybody is always friendly, polite and very clear in explaining problems or answering my questions. my car in quickly. Everybody is always friendly, polite and very clear in explaining problems or answering my questions. More

I have been dealing with the guys from Bob Hastings for many years. I have bought two trucks from them in that time. I never get the run around and I never feel pressured into buying something I do not nee many years. I have bought two trucks from them in that time. I never get the run around and I never feel pressured into buying something I do not need or want. More

I was originally scheduled for a routine oil change, but on the way to Hastings a bell went off, something about the steering lite up followed by the engine symbol. I worked with Jim thoughtout the day and on the way to Hastings a bell went off, something about the steering lite up followed by the engine symbol. I worked with Jim thoughtout the day and the issue was resolved. Unlike other Service Departments I have worked with over the years, I find Bob Hastings to be SUPERIOR above all the rest in the Rochester area. The professionalism, knowledge, communications with the customer throughout the process and caring of the Service Consultants is very much appreciated. Thank you to Jim and all the staff at Bob Hastings. More

I have chosen to rate the service dept. exceptionally high because it is extremely reliable and remembers things from one visit to the next. That is not just due to having a computer on hand. Once "th high because it is extremely reliable and remembers things from one visit to the next. That is not just due to having a computer on hand. Once "the real people" ge4t to know you they remember the cars. Now that is unusual these days. It is also true that the experience is more like going to a local, "hometown mechanic down at the 4 corners," than a dealership.........you just know the car will get fixed properly.... so there ya go More