Vision Buick GMC

I have been dealing with the guys from Bob Hastings for many years. I have bought two trucks from them in that time. I never get the run around and I never feel pressured into buying something I do not nee many years. I have bought two trucks from them in that time. I never get the run around and I never feel pressured into buying something I do not need or want. More

I was originally scheduled for a routine oil change, but on the way to Hastings a bell went off, something about the steering lite up followed by the engine symbol. I worked with Jim thoughtout the day and on the way to Hastings a bell went off, something about the steering lite up followed by the engine symbol. I worked with Jim thoughtout the day and the issue was resolved. Unlike other Service Departments I have worked with over the years, I find Bob Hastings to be SUPERIOR above all the rest in the Rochester area. The professionalism, knowledge, communications with the customer throughout the process and caring of the Service Consultants is very much appreciated. Thank you to Jim and all the staff at Bob Hastings. More

I have chosen to rate the service dept. exceptionally high because it is extremely reliable and remembers things from one visit to the next. That is not just due to having a computer on hand. Once "th high because it is extremely reliable and remembers things from one visit to the next. That is not just due to having a computer on hand. Once "the real people" ge4t to know you they remember the cars. Now that is unusual these days. It is also true that the experience is more like going to a local, "hometown mechanic down at the 4 corners," than a dealership.........you just know the car will get fixed properly.... so there ya go More

Talk about customer service, it was raining pretty hard when I was picked up at my office by the courtesy transportation back to the dealership, and instead of parking outside the dealership when we arrive when I was picked up at my office by the courtesy transportation back to the dealership, and instead of parking outside the dealership when we arrived, and making me walk in the rain to go inside to pay for my service, he drove right into the shop. Then Jerry went out into the rain, and drove my Car into the shop so I didnt have to walk out in the rain and get in my vehicle. That my friends is customer service, and it just comes natural to the folks at Hastings Service! Gary More

As always, I received prompt, courteous service from Bob Hastings. The shuttle ride home in the rain was a nice extra. I will continue to take my Saturn there for servicing. Hastings. The shuttle ride home in the rain was a nice extra. I will continue to take my Saturn there for servicing. More

excellent service, helpful, trust worthy, responsive,clean , comfortable waiting area always keep you informed on work being done, will refer customers based upon my experience, like the rew responsive,clean , comfortable waiting area always keep you informed on work being done, will refer customers based upon my experience, like the rewards program These reasons are why I will return. More

Needed an oil change and tire rotation. Service experts also recommended service to be performing next time which I can plan for, which makes it easier than surprise maintenance. also recommended service to be performing next time which I can plan for, which makes it easier than surprise maintenance. More

Main repair issue was transmission warranty service, which was done (apparently) well. A loaner car was provided which was a big help. There was a bit of confusion over what additional 50K services shou which was done (apparently) well. A loaner car was provided which was a big help. There was a bit of confusion over what additional 50K services should be taken care of as this was a Saturn Aura (discontinued), but overall I was very satisfied with the friendliness and quality of work done. I will return to Hastings for further service. More

I just went in for a oil change, and Michelle has awsome customer service skill, that are unmatched. I am a Paramedic and i thinki learned something from her today. It is simply a pleasure to go there just customer service skill, that are unmatched. I am a Paramedic and i thinki learned something from her today. It is simply a pleasure to go there just to exsperiance just second to none customer servies, as it should be displayed in all business. GREAT JOB More

When I walked into the Service Department, the woman at the first desk on the right did not acknowledge me. I walked to the gentleman straight ahead (Jim?)and asked for Jerry and was directed to the next the first desk on the right did not acknowledge me. I walked to the gentleman straight ahead (Jim?)and asked for Jerry and was directed to the next gentleman. He was engaged in a conversation with another employee that sounded like they were discussing some sort of personal issue. I was not greeted by Jerry at all. He then grabbed my paperwork and headed out to my car to get the mileage. When he came back I looked at him and said, "Good Morning Jerry!" and he finally did greet me. This is not my idea of great customer service. When I am in Florida for the winter, I take my car in for maintenance servicing and they couldn't be nicer. More