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Vision Buick GMC
Rochester, NY
867 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 867 reviews
January 30, 2025
Bought 3 cars here under three different owners and had good experiences with both sales and service until recently. Mostly new employees now since the last ownership change. Trying to get a service appoin good experiences with both sales and service until recently. Mostly new employees now since the last ownership change. Trying to get a service appointment is a farce. We tried calling, leaving a message, but no return call. We tried the online appointment system but told one time that the local dealer can't see the appointments and the next time they told us that GM puts no limits on the number of appointment for the same time so they can be overbooked. We've showed up after making online appointments only to be told they weren't aware of our confirmed appointments. We've vegetated in the waiting room far longer than necessary for simple oil changes and inspections of cars in good condition. It appears that others in the waiting room were in the same boat and equally frustrated. This happened the last three "appointments." Shortly after a muti point inspect of a 5 year old car, we had to have AAA replace the battery which should have been noticed if it was actually checked. FYI, Vision wanted almost twice what AAA charged for a new battery that was better than the original. Most of the staff we met were pleasant and helpful, but overwhelmed with more appointments than they could handle. We're at the point that we'll have to find someplace else for service if they can't get their act together. More
by RH
Verified Customer
January 30, 2025
Luis (service)was great responded well and followed dealership guidelines i assume. However over all ther service and frustration had with service was unacceptable. That compiled with the issues I exsp dealership guidelines i assume. However over all ther service and frustration had with service was unacceptable. That compiled with the issues I exsperanced from sells in Canandaigua. I will no longer recommend this dealer to anyone for sales or service as i did in the past. More
by Kkern14555
Employees Worked With
I don't know any of these people listed
January 29, 2025
Friendly, professional and efficient both throughout and after the purchase. The follow-up by the sales rep and service department was greatly appreciated. after the purchase. The follow-up by the sales rep and service department was greatly appreciated. More
by bka0
January 27, 2025
Best dealership ever for the purchase of my 2024 GMC CANYON! Top notch service with top notch people!! CANYON! Top notch service with top notch people!! More
by ron184667pete
Employees Worked With
Other Employees :
Joe Knight sales
January 23, 2025
Very disappointed. Used vehicle was delivered without ANY detailing. Cost me $400 to get the pet hair, dirt, smell and grime out. Delivered without items i was promis Used vehicle was delivered without ANY detailing. Cost me $400 to get the pet hair, dirt, smell and grime out. Delivered without items i was promised during on line and phone sales. Window sticker Car fax Service order showing new brakes, new res, size, make, model The res are not NEW. Based on our conversaons that it would have new res and brakes. Warranty coverage/Cerficaon . Vehicle owner’s manual with maintenance schedule My calls to the dealership for all departments went to voice mail, and despite many messages to many departments, no one ever called me back until I reported them to the BBB. I did not interact with any of the people below. More
by dlc
Employees Worked With
Jack Blackburn only
January 22, 2025
We purchased a new car that has been in their service shop for over 20 days in less than 3 months. There is no communication between the service and sales department and even less with the customer. They shop for over 20 days in less than 3 months. There is no communication between the service and sales department and even less with the customer. They have ruined any excitement I had about having a new vehicle. The problem still has not been fixed, but they are content with telling me to deal with it as GM’s technology is just not good. More
by curt8
