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Vision Buick GMC
Rochester, NY
805 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 805 reviews
February 17, 2013
Joe was extremely helpful in securing the necessary info on features,rating and car fax. Tim did a fantastic job getting the best loan rate and pulling all the numbers together in a form easily understanda on features,rating and car fax. Tim did a fantastic job getting the best loan rate and pulling all the numbers together in a form easily understandable. More
by CFDAY
Employees Worked With
Joe Retta, Tim P.
February 09, 2013
Dissapointed that I had new mudflaps installed on my new truck and one of them was installed crooked. Holes were originally drilled into the fender to install them. The crooked mud flap was moved and 2-3 m truck and one of them was installed crooked. Holes were originally drilled into the fender to install them. The crooked mud flap was moved and 2-3 more new holes were drilled into the mud flap and fender. Not happy with having extra holes drilled into my new truck as well as visible holes in the old mud flap........ The reason I had GM Mud flaps installed by the dealer was to avoid a situation like this from an aftermarket installer. Looks like the old holes are a spot for salt and water to build up. They were more expensive as well. More
by Rohnster
Employees Worked With
Jim Pilosi
February 04, 2013
This was my first visit for service at Bob Hastings Oldmobile. I appreciated the 27 point check and Jerrys communication of the issues with my vehicle. He explained the preferred customer program and Oldmobile. I appreciated the 27 point check and Jerrys communication of the issues with my vehicle. He explained the preferred customer program and signed me up for it. I also appreciate that I am directly linked with Onstar to the dealship. It is helpful. More
by sheldune
Employees Worked With
Jerry Harden
January 31, 2013
Bob Hasting's service department is the only dealer service that I have taken my cars to in years. I find them to be friendly, honest, and professional. service that I have taken my cars to in years. I find them to be friendly, honest, and professional. More
by Estbrandt
Employees Worked With
Jim Pilosi, Jerry Harden, Michelle Arango
January 28, 2013
Michelle, Jim and Jerry are always so friendly and they make time for me even when I call at the last minute! I actually enjoy taking my car in for service! make time for me even when I call at the last minute! I actually enjoy taking my car in for service! More
by shellydovan
Employees Worked With
Jim Pilosi, Jerry Harden, Michelle Arango
January 24, 2013
Our Enclave was seviced promptly and even was completed in less time than I expected. Michele and Jerry were very friendly and helpful. Thank you in less time than I expected. Michele and Jerry were very friendly and helpful. Thank you More
by dcole60
Employees Worked With
Jerry Harden
January 24, 2013
I like the service and friendliness of the staff. I like to deal with Jim Polisi. I feel that I can trust him, especially being a woman. Jerry is nice too. to deal with Jim Polisi. I feel that I can trust him, especially being a woman. Jerry is nice too. More
by annebailey
Employees Worked With
Jim Pilosi
January 23, 2013
Jerry and Jim were both very friendly and helped me to complete the service in a timely fashion. I was greatly appreciative of their communication to let me know of other potential problems as well of in complete the service in a timely fashion. I was greatly appreciative of their communication to let me know of other potential problems as well of informing me of the progress and time of completion. More
by Trw9737
Employees Worked With
Jim Pilosi, Jerry Harden
January 22, 2013
Carl Davies was very prepared for our appointment having 2 Terrains ready for us to test drive and he was easy to work with not at all pushy. 2 Terrains ready for us to test drive and he was easy to work with not at all pushy. More
by DeBrucker
Employees Worked With
Carl Davies referred by Jim Pilosi
January 22, 2013
I just completed my 3rd service visit to Hastings for the same problems! My overall experience at Hastings has been by far in my over 40 years of having cars serviced the single WORST EXPERIENCE I have ever same problems! My overall experience at Hastings has been by far in my over 40 years of having cars serviced the single WORST EXPERIENCE I have ever had! Service was incompetent, too many service calls to complete the repairs. Excessive Labor $$ charged to complete small tasks. Customer Service Representatives were belligerent and disrespectful! They did not listen to me as a customer. In comparable words I was basically told to shut up when I was trying to explain the symptoms my vehicle was exhibiting. The shuttle didn't pick me up as promised. I was left waiting until I finally had to call to find out where the shuttle was. It was still at Hastings and I needed to be picked up on the other side of town. The shuttle driver drove way to fast and stopped very short in traffic. I was very concerned for my safety while riding in the shuttle. What I suggested early on as a solution turned out to be the problems which required service. My suggestions were ignored, therefore, it took more service calls than necessary for "them" to find the problem. I was told that there were other things wrong with the car which were not true. They could not produce some of the old parts! The price of the repair was 2x what the other Buick Dealerships in Rochester told me that they would charge. This is just the tip of the iceberg of the problems I encountered with Hastings. This is no way to treat customers. Quality of previous work was very bad that is why I had to be back 3x. The quality of the current repair is still in question. I hope I never have to go back to Hastings ever again! A REPAIR FACILITY IS ONLY AS GOOD AS YOUR MOST DISSATISFIED CUSTOMER! More
by aajilon
Employees Worked With
Jim Pilosi, George Lazor
