Vision Buick GMC
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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I worked with Lewis in service. He treated me very well. I needed a full size loaner vehicle. He took care of that too. Luis kept me updated through the whole process. Treated me li He treated me very well. I needed a full size loaner vehicle. He took care of that too. Luis kept me updated through the whole process. Treated me like family. Thank you very much. Y'all have a nice holiday More
Communication was great up until after the sale. Was told i could order a "GMC" gooseneck could be ordered and installed from the gmc website. I ordered and had shipped to store (not the selling de Was told i could order a "GMC" gooseneck could be ordered and installed from the gmc website. I ordered and had shipped to store (not the selling dealer) they said they couldn't install because they do not cut holes in the bed. Attempted tk Contact the selling dealer Vision and got a run around for a little bit. Mike the salesman said he would come up with a resolution including me driving my truck 2 hours back to them to have it installed the next week. That was the last I heard of Mike on a Friday. By Tuesday I got ahold of the sales manager that had no resolution for this. I tried installing the kit that was pointed out by Mike in the app and it was not correct. For my bed length. Ended up ordering a B&W gooseneck and had to travel 3 hours to the only person that had one in the state so that I could get it installed in time for my move. I would rate Vision GMC 0 stars if it were allowed on this platform. More
The website does not accurately take appointments. Had to reschedule and come back another day. Difficult to get anyone one the phone to make an appointment. Have not been able to get the LoJack pr Had to reschedule and come back another day. Difficult to get anyone one the phone to make an appointment. Have not been able to get the LoJack properly installed. Very frustrating to work with. More
They need more staff to get things done and better communication when someone calls and sets up appointment and then when you go in the service department half the people have no idea why you're there communication when someone calls and sets up appointment and then when you go in the service department half the people have no idea why you're there. If you stop by like they say for routine service bank on at least a 2 hour wait. Demand them to take your car for a drive after a brake job and if you hear something tell them you're leaving the car till it's fixed and you need a loaner car. After 4 or 5 visits for a brake job lost count after 2. Finally the car is fixed. Do better! You driving a 30K or more priced car. I was outside and a guy was telling the front desk staff why do I hear the sound the car makes and you don't. Do better. Listen to the customers when you buy a car you're getting paid through the purchase of the car. Do better. More