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Vision Buick GMC

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.0
801 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Vision Buick GMC in Rochester today for quality vehicles, a friendly team, and professional service at every step of the way.
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800 Panorama Trail South

Rochester, NY

14625

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Showing 801 reviews

September 15, 2024

The customer service at this dealership is second to none. Phil Pitts exceeded all my expectations and made leasing my new car a pleasant experience. More

by CCrist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Pitts, Phil Smith
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September 13, 2024

Service was performed promptly and professionally. The waiting area was clean and comfortable. My questions were all answered and the price was right. More

by MOMJ50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 12, 2024

Polite and friendly. Took care of my problem efficiently. Waiting room is pleasant with complimentary snacks More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 12, 2024

We were leaving on a long trip that afternoon and needed to get an odd noise, checked out. The Service writer was very helpful and understanding and got me in right away to assure us that the car was OK to More

by JAR.ROBINS
Recommend Dealer
Yes
Employees Worked With
Sorry, I cannot remember his name right now.
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Sep 12, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 09, 2024

My salesman was helpful and courteous and didn’t apply any pressure as far as my making a choice of car. There was some confusion on the day that I picked up the car and I had to wait longer than I would More

by Carol
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake
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Sep 12, 2024 -

Vision Buick GMC responded

Thank you for taking the time to provide us with this feedback.

September 08, 2024

Bad Business, As A Company Customer Service! They Don’t Answer The Phone. Make A Lot Of False Promises But Once You Off The Lot , It’s To xxxx With You More

by cameronciara417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Borelli
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Sep 12, 2024 -

Vision Buick GMC responded

Cameron. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

September 08, 2024

They did did a great job servicing my vehicle. The clerk was friendly and professional. More

by hobbs3k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Vision Buick GMC responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 08, 2024

Scammers peopel are not genuine. Beat me out my money. Could've raised xxxx But I left it to God. More

by antaviouscrawford93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Vision Buick GMC responded

Thank you for bringing this to our attention, Antavious. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

September 07, 2024

Not very professional when dealing with customers. Service technicians focused on getting job done instead of getting it done correctly. More

by jpcook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 07, 2024

Vision Buick salesman was thorough and accommodating to our requirements. We enjoyed our experience with them and would recommend them to others. More

by JKRAIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan F.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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