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Vision Buick GMC

Rochester, NY

4.0
802 Reviews
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan ...
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800 Panorama Trail South

Rochester, NY

14625

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Showing 802 reviews

January 10, 2025

Clean Courteous Work was done right Have been going to this location Since my 2002 Envoy New ownership a few times The staff there now are great More

by AGOODERMOTE0
Recommend Dealer
Yes
Employees Worked With
Don't remember Nice person
January 10, 2025

Great customer service from the team at vision Buick and gmc . They were very helpful to me in getting my car fixed More

by MAJ73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

Excellent dealer for GMC. All staffs are very friendly and professional. Had to take my truck back to fix some software issues, Mr. Ray helped me. More

by birkha_gurung68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 06, 2025

All communication and my visits were well attended to and as a results I got into an accepted deal More

by frntaiyia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
Jan 07, 2025 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 05, 2025

My service manager was outstanding I have never seen anyone handle so much at once at fix ever issue professionally He deserves a raise or a promotion for his excellent skills and customer service H More

by XOSUMPI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray
Jan 07, 2025 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

December 31, 2024

Had my wife’s car in twice for both leaking rear tires. They found nail in one tire and repaired it. Upon returning second time,service writer stated that both valve stems were leaking and wanted to charge More

by GHETZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have dealt with Phil Pitts in the Sales department! He has been great!
Jan 07, 2025 -

Vision Buick GMC responded

"GHETZER" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

More
December 29, 2024

Everyone was super helpful and I would recommend my friends and family to purchase a car from them! More

by cbergs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Vision Buick GMC responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

December 29, 2024

Very reliable technicians. Clean customer service waiting area. Service adviser always engage with customer needs. More

by ZM0STROMECKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis M Castro and Wil Render
Jan 07, 2025 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

December 25, 2024

I always have the best experience at the Vision Buick GMC dealership. Customer service is the best! More

by beds_maze0z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy C-L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

Stepped up to correct a problem. Long term service has been very good. Much appreciated. More

by JANDNBOWLEY
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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