Village Toyota

Our First Hybrid Well, It was a pleasure to call Sam Strom from Village Toyota. A very good friend of ours refer him so we call. My Husband and I was kind of skeptical Well, It was a pleasure to call Sam Strom from Village Toyota. A very good friend of ours refer him so we call. My Husband and I was kind of skeptical to go in and know that the first thing they will want is us to fill out 3 friends name and address with Telephone/cell numbers...And be there for hours on end. Not Goner Happen! Well, we were wrong, not only did he come to the house with a vehicle we might want he was courteous and very honest with the whole deal.He really knew what he was talking about with the Prius V3 and answered all our questions. We were very very surprise that there was indeed a Car dealership that was so open and friendly and wanted us to be very happy with the whole deal. Well we are very happy and Village Toyota will definitely be our car dealership now and in the future. Everyone there and on up were great. Thank you for showing us there is a good dealership in Citrus County Fl. More

First Truck Having recently moved to Citrus County on to a 2 1/2 acre lot, I realized that I needed to trade in my old Solara for a new truck. My needs for haulin Having recently moved to Citrus County on to a 2 1/2 acre lot, I realized that I needed to trade in my old Solara for a new truck. My needs for hauling a myriad of things, including fencing, landscaping materials, and wood made it a must. I decided to look at a midsize truck, so I went to all of the local dealers, including GMC, Ford, Chevy, and Dodge. I ended up at Toyota and found the truck that I wanted. My salesman, Nick was very accommodating and we quickly came to a satisfactory deal. There was no pressure to buy and the negotiation process was as painless as any I've ever been through. I plan on driving and enjoying my new Tacoma for many years and I feel that I will be happy dealing with the people at Village. More

Great customer service Wonderful experience all around! The salesperson, Gregg Nelson, did a great job. From the managers to the service department we were treated extremely Wonderful experience all around! The salesperson, Gregg Nelson, did a great job. From the managers to the service department we were treated extremely well. Got great service and a very good price. More

Fantastic It was a totally fantastic experience. Raul Rasado was a very knowledgeable salesperson. The day I went to the dealership I had no intension of buying It was a totally fantastic experience. Raul Rasado was a very knowledgeable salesperson. The day I went to the dealership I had no intension of buying a car that day. I just wanted to get my ducks in a row. To my surprise I bought a Rav4 that day. Raul explained all the different features on several of the models. The dealership didn't have the Rav4 in the color I wanted, but had it that afternoon. I was very impressed!!! More

exceptional I had a very pleasant experience at village Toyota, thought I got a fair fair price and was well informed about the corolla I bought overall had great I had a very pleasant experience at village Toyota, thought I got a fair fair price and was well informed about the corolla I bought overall had great experience More

Kirsi Frazer Samantha was an awesome sales person, she made us feel like family she is friendly and professional she knows what she's doing. I would highly recomme Samantha was an awesome sales person, she made us feel like family she is friendly and professional she knows what she's doing. I would highly recommend her to everybody who is thinking buying or just browsing cars More

Great overall experience! We had been dealing with the internet dept. for our initial research and prices. Upon arriving at the Dealership we were immediately approached by Sam We had been dealing with the internet dept. for our initial research and prices. Upon arriving at the Dealership we were immediately approached by Sam Strom who was very friendly and interested. We had been advised by Samantha States that she wouldn't be there Tuesday and that we should ask for Rob. Sam advised he would go tell him but we never met Rob and Sam took over the transaction which was turned out fine. After the transaction was completed and the paperwork squared away we waited a long time (2 hours?, we got there at 12 noon and left at near 5PM), we nearly left a couple of times. Other than this we have had a good experience. Our initial interest in Village Toyota relates back a few years ago when we had a 2000 Sienna which we had serviced at Village and had good experiences and exceptional service. More

New Car Purchase A neighbor of our purchased a vehicle from your dealership so we decided to check you out. It was a pleasure working with Dan Dwiggins on our car p A neighbor of our purchased a vehicle from your dealership so we decided to check you out. It was a pleasure working with Dan Dwiggins on our car purchase. Dan made himself available for any and all questions we had without hovering over us as we car shopped. We took a test drive going over all equipment in the Camry. Husband and I pleased with the whole experience, having our trade valued (didn't take hours) and the negotiating. Not at all like the high pressure sales on our previous purchase. Met Jay Rizzo for all paperwork. He explained alternative financing which we took. He like all others at your dealership met us with a smile. The overall experience was great! Dan gave us a short tour also of the service department introducing the staff. After a stop at Dan's desk to go over the manuals Charlie stop by with an invite to a new owner orientation lunch in July. It was a pleasure doing business. More

Poor Business Practices I don't think that management takes their parts customers seriously. Parts have to be ordered (lack of stock), out of 4 orders (over 9 months) they go I don't think that management takes their parts customers seriously. Parts have to be ordered (lack of stock), out of 4 orders (over 9 months) they got one correct (that's 25% reliability), and difficult to talk to a person (being auto transferred to voice mail is common). I tried to get internet pricing on parts, as a last attempt to work with my local Dealer. My choices are to pay full list price and get the parts the next day, at the Dealer, but no shipping charge, or Buy online at a 20% reduction in price but pay for shipping to get it in 3 days at a rate that eats up the 20% discount (overnight shipping on auto parts is outrageous because of weight). I asked if I could buy on their web page and have it come in with their regular shipments from the warehouse in Jacksonville FL, and I can pick it up in person. This was to save me from shipping charges, and besides they are already getting the parts delivered daily. (in FL it comes from the same place as well). I was told that the manager needed to be asked first and I agreed but asked that they let me know well before the ordering cut off time for the day. The cut off time is 4:00 PM EST daily. They notified me at 4:03PM EST that the manager was unwilling to work with me on the price to keep my business. RUDE! (not working with me is his choice, but waiting until 4:03 is the last slap in the face I'll let them give me). I'm used to how this Dealer treats their customers and so (just in case) I ordered from another Dealer. This Dealer (village) takes me 25min to drive one way, now I'm going 45min one way to get my parts. If It doesn't save any money, but this new Dealer actually considers my business important, It will be worth it to me. I plan on showing my evidence to Toyota Motor Sales, USA, Inc. Just a poor business attitude, guess Toyota is doing so great that they don't have to compete like the rest of us. More

Dan Dwiggns assisted me with my resent used car purchase. He has proven to me personally to be very responsive to my requests, honest and fair in negotiating sales terms and to honorably stand by his word, e He has proven to me personally to be very responsive to my requests, honest and fair in negotiating sales terms and to honorably stand by his word, even at his own expense! I personally recommend Dan Dwiggins to you to assist in your vehicle purchases. Tell him that James recommended him. More