Village Toyota

Purchasing of New Toyota Truck My sales person was Dana Wilkes. He was very helpful in the purchasing of my new truck. The only problem I really encountered other than the length t My sales person was Dana Wilkes. He was very helpful in the purchasing of my new truck. The only problem I really encountered other than the length time we had to spend there was the fact that they couldn't get the truck by the end of the month, and in turn it ended up costing me an extra $250.00. More

Purchase of used Rav4 John Harke was courteous and helpful. I had scouted the entire county the day before and brought my wife back to see a rave4 that was on the lot. Unfo John Harke was courteous and helpful. I had scouted the entire county the day before and brought my wife back to see a rave4 that was on the lot. Unfortunately that one had been sold. John found us another one that had just came in. We were very pleased with the car. More

Misleading, Disappointing, and Stereotypical I tried to avoid a painful and frustrating car-buying ordeal when buying a new Prius. I contacted Village Cadillac Toyota because their online pricin I tried to avoid a painful and frustrating car-buying ordeal when buying a new Prius. I contacted Village Cadillac Toyota because their online pricing and reviews looked very good. I called and emailed before driving the hour and a half to the store. The Internet Salesperson did a great job assuring me they were straight forward, honest dealership looking to sell off 2015 inventory before the end of the year. She said they were paying premium prices on trade-ins and the pre-owned car manager was eager to see my car. I mentioned seeing several high end model IV’s & V’s listed at or below $19,000. At first she said they would honor their pricing, but then told me the manager said that pricing was “in error” and if I checked the stock and VIN numbers I would see those were actually level 2 cars advertised as IV’s & V’s. She said they were working to correct the erroneous listings and convinced me to come in and get a great deal… that they would take good care of me. The floor salesperson was very polite, courteous, and apologized for the ‘misleading pricing’. We picked out a car and waited for the moment of truth. Bad news… there was no premium pricing for a trade… auction pricing only and the car would cost significantly more than the advertised price. The truth was none of their Prius pricing on Cars.com was correct and much of their own website price was misleading. Brett Coble, the General Sales Manager, acted surprised and put out that I expected their pricing to be correct. His position was, yes we know the pricing is misleading… buy a car at a higher price. He said I would not be able to buy a comparable car at their price elsewhere. In the final analysis if felt like the classic bait and switch… say anything to get customers in the store… The dealer Internet listings on Cars.com: mostly incorrect: dealer website pricing: misleading; dealer assurance to “honor pricing”: not true; dealer “paying premium price for trade-ins”: no true; dealer will correct misleading information on online: not true as of this posting; “No other dealership will give me as good a deal”: also not true I thank Shaun & Otto for being friendly and courteous. I highly recommend the buyer BEWARE dealing with the management. Thanks Mark, Tarae, & Eddie at DeLuca Toyota for giving me a great experience and price! More

Service experience As always, my visit for service to Village Toyota was excellent and timely. The attention Dave Becwar gives to me [and I noticed all his customers] i As always, my visit for service to Village Toyota was excellent and timely. The attention Dave Becwar gives to me [and I noticed all his customers] is appreciated. More

Buying A Car Made Easy Jacob Horn was excellent. Went in for an oil change and drove out with brand new 2015 Toyota Sienna. Jacob wasn't "pushy" and did everything he coul Jacob Horn was excellent. Went in for an oil change and drove out with brand new 2015 Toyota Sienna. Jacob wasn't "pushy" and did everything he could and then some to meet our needs. I've purchased 4 new cars in my life and so far Jacob was the best dealer to work with. Recommend him highly. More

Tacoma Service Experience We recently had an issue with problem starting with our leased 2013 Tacoma, and stopped in to the service department to ask Dave Becwar to have it che We recently had an issue with problem starting with our leased 2013 Tacoma, and stopped in to the service department to ask Dave Becwar to have it checked out. Dave is an outstanding service representative. We always get not only great service, but Dave is a pleasure to talk with and he always treats even the smallest request with care and attention to detail. While our truck was being serviced Dave introduced us to Sam Strom, so we could ask some questions about when to turn our truck, and what lease options were currently available. End result - 2013 Tacoma service found a battery problem and vehicle was fully operable in short order. Plus, we ended up turning in the 2013 and leasing a new 2016 Tacoma. This is tribute to the enthusiasm and customer care that we received from Dave Becwar and Sam Strom. We know that we can depend on Dave Becwar to take good care of us as we bring our 2016 Tacoma in for future service. More

Poor Sales service I recently bought a used car from Village. I traded in another Toyota. I have never been lied to or treated so badly by a car dealer. This was our fir I recently bought a used car from Village. I traded in another Toyota. I have never been lied to or treated so badly by a car dealer. This was our first time buying from Village and will be the last EVER. I had to call Toyota directly to get proper service that was promised. Dont let them trap in the the dealership. They keep you there for hours to wear you down so your so tired that you sign anything. Im so sorry I let them take advantage of me. More

Positive, Professional.... and Friendly My Service Representative, Debbie Henry, was friendly, courteous, and took the time to answer all my questions....plus give helpful advice. It's alwa My Service Representative, Debbie Henry, was friendly, courteous, and took the time to answer all my questions....plus give helpful advice. It's always a positive experience when visiting Village Toyota. More

Village toyota Great dealeship to deal with, clean, friendly, drove almost 2hrs to go there, Gregg Nelson, my salesman was great as well, listened to what i wanted a Great dealeship to deal with, clean, friendly, drove almost 2hrs to go there, Gregg Nelson, my salesman was great as well, listened to what i wanted and hooked me up with a great 2014 tacoma. More

we keep coming back We just bought our 5th vehicle from village Toyota. John Harke keeps us coming back. He takes us thru the whole process and makes it so easy. He eve We just bought our 5th vehicle from village Toyota. John Harke keeps us coming back. He takes us thru the whole process and makes it so easy. He even had to search to find me a NEW FJ a year after they came out!! The service dept is great also. More