Village Cadillac

We appreciate and trust our Cadillac Service Advisor (Scott Ketchum). He has always been extremely helpful, knowledgeable and informative. He never tries to “sell” us anything. He simply provides us wit (Scott Ketchum). He has always been extremely helpful, knowledgeable and informative. He never tries to “sell” us anything. He simply provides us with the necessary information and lets us make our own decision. However, he does provide us with a recommendation if requested. We will purchase our next vehicle from this dealership if for no other reason than because of the wonderful service we have repeatedly received from this service team. More

Great dealership with fantastic customer service that is both insightful and helpful. I would drive the 34 miles every time I need to purchase a new vehicle or require service. both insightful and helpful. I would drive the 34 miles every time I need to purchase a new vehicle or require service. More

I had my Esclade in for an oil change, service was excellent. Scott is a great Service Manager. excellent. Scott is a great Service Manager. More

We just purchased a 2024 Cadillac CT4 from Village Cadillac and this was our easiest car buying experience ever! Our Salesperson, Anna Maria Psihas was simply the best (we highly recommend her). Eve Cadillac and this was our easiest car buying experience ever! Our Salesperson, Anna Maria Psihas was simply the best (we highly recommend her). Even our discussions with Rodney in Finance was a breath of fresh air...we can actually say enjoyable! Kudos Anna & Rodney! You both do Village Cadillac proud!! More

I recently had the pleasure of visiting Village Cadillac Toyota for my vehicle's maintenance needs, and I couldn't be more impressed with the level of service I received from Cheyenne. From start to finish, Toyota for my vehicle's maintenance needs, and I couldn't be more impressed with the level of service I received from Cheyenne. From start to finish, the entire experience was seamless and exceeded my expectations. Upon arriving at the service department, I was greeted by a friendly and knowledgeable staff who made me feel welcome. The waiting area was clean, comfortable, and well-equipped with amenities, providing a pleasant environment for customers like myself. The communication throughout the service process was outstanding. The service advisors kept me informed every step of the way, explaining the necessary repairs and providing accurate cost estimates. I appreciated their transparency and felt confident that my vehicle was in capable hands. The technicians at Village showcased their expertise by efficiently addressing my vehicle's issues. The work was completed in a timely manner, and the quality of the repairs was top-notch. I could tell that the team took pride in their work and prioritized customer satisfaction. One aspect that stood out was the attention to detail. Not only did they fix the specific issues I brought the vehicle in for, but they also conducted a thorough inspection and identified potential issues that could be addressed proactively. This level of care and foresight demonstrated their commitment to ensuring the longevity and reliability of my vehicle. To top it off, the pricing was fair and competitive, considering the high-quality service provided. I left Village with a well-maintained and smoothly running vehicle, along with a sense of trust and satisfaction. In conclusion, my experience at Village was exceptional in every way. The professionalism, communication, expertise, and overall customer service were truly outstanding. I highly recommend their automotive service department to anyone in need of reliable and trustworthy vehicle maintenance. They have earned a loyal customer in me, and I will certainly be returning for any future automotive needs. More

I feel compelled to write this review for Village Cadillac, Homosassa, FL. Please understand that this endorsement is based on my own personal experience buying a used 2020 Cadillac Escalade. We boug Cadillac, Homosassa, FL. Please understand that this endorsement is based on my own personal experience buying a used 2020 Cadillac Escalade. We bought this vehicle on 26 Oct 2023. At the tender age of seventy-five, I have seen much in my dual career as an engineer and as a U.S. Army Reserve officer. I am a US Marine Corps, Viet Nam Combat veteran and a retired US Army Lieutenant Colonel. I had spent my civilian career on the road, as an automotive tooling engineer. I have logged over 1.2 million miles of travel. Most vehicles I drove were company vehicles. Others I had bought. At the start of our 55 years of marriage, my wife and I towed a vehicle from a salvage yard, because we could not afford to buy a car. We have struggled and worked hard to gather what we have! With that, we have interacted with dozens of dealerships, mostly from the Upstate NY area. We have also dealt with dealers, here in Florida. One recent (Oct 2023) in Orlando was the worst dealership experience, ever. That said and setting up a backdrop of experiences...I am here to say that we have NEVER experienced a dealer experience or an auto purchase, like we did, dealing with Village Cadillac, Homosassa, FL! NEVER! My salesperson is John DeLoach. John is an experienced, seasoned, energetic, enthusiastic, savvy salesperson and a consummate professional. He is intuitive and knows how to help prospective customers achieve their vehicle purchase. John’s best trait is that he is an excellent listener. The vehicle we bought is the vehicle we were looking for and wanted. John helped us get it. The sales experience, from start to finish, was unlike anything we had ever experienced! Genuinely impressive. I can tell you that two other dealerships in Florida were exactly opposite. Purely disgusting, aggravating, loathsome and worse…adversarial. One dealership forced me to contact Florida's DMV, to settle a dispute that did not have to happen! In hind-site, we should have walked away from that deal. Lesson learned. In sharp contrast, everyone at Village Cadillac was solely responsible for an incredibly smooth, frustration free, hassle-free transaction. Here are the players; John DeLoach (Cadillac/Toyota sales), Alan Reece (Sales Mgr.), Joe Petrillo (General Mgr.), and Cheyenne Taveras (Assistant Service Mgr.). The owners and managers at Village Cadillac need to know that these specific employees share a collective ethos and constructive collaboration (synergy), that directly contributes to the dealerships’ success and my total satisfaction. Each person I interacted with went well out of his or her way, to satisfy our purchase experience. Without hesitation, they did address a couple of concerns that needed attention. We were not demanding, but we were insistent. They, in turn, were cooperative and responsive. The dealership created an environment that made me feel at ease and most importantly…not challenging! I can give no higher endorsement to Village Cadillac and staff, for the demonstrated sales and collective service efforts! Bernie & Geri Bochenski US Army, LT COL (Retired) The Villages, FL More

Jeremy is the best, very helpful and courteous. Very important, he always returns phone calls promptly Very important, he always returns phone calls promptly More

Appreciate the professionalism shown by all in the Service Department and listening to some issues I wanted looked into. Thanks to Scott for taking care of the items I asked for, and for checking with Service Department and listening to some issues I wanted looked into. Thanks to Scott for taking care of the items I asked for, and for checking with me to see if I needed anything while I waited. A positive experience all around. More

The service staff are friendly and they keep you informed in a timely manner about your vehicle. Scott is always nice and professional. in a timely manner about your vehicle. Scott is always nice and professional. More

Jeremy at Village Cadillac was great, He addressed my service questions and got my vehicle serviced on time. service questions and got my vehicle serviced on time. More