Victory Toyota Marietta - Service Center

I liked the dealership better when it was CNC Toyota, Tom Riggs is the best and I will always deal with him, but having the management in the front is a little bit in your face, and I could feel the tension Riggs is the best and I will always deal with him, but having the management in the front is a little bit in your face, and I could feel the tension when I walked through the door, it makes the salesman look inadequate and insuperior More

Very courteous, helpful, and efficient. Communication effective and easy to understand. Finished in a timely manner. Communication effective and easy to understand. Finished in a timely manner. More

They were efficient and courteous. They changed the oil, rotated the tires and installed clean filters after showing me, and getting my permission to do so. I was in and out in time fo They changed the oil, rotated the tires and installed clean filters after showing me, and getting my permission to do so. I was in and out in time for lunch. 😊 More

Service and body shop were both great to deal with. Service took an extra few minutes to help set up a new phone with the car. Service took an extra few minutes to help set up a new phone with the car. More

Very nice people. They were busy the day I went down, but they noticed me and kept apologize to me because they were busy. They acknowledged me and never ignored me. They were busy the day I went down, but they noticed me and kept apologize to me because they were busy. They acknowledged me and never ignored me. I appreciate that!!!! More

The gentleman that handled our service was very professional and great to deal with. Also, other personal was very attentive. professional and great to deal with. Also, other personal was very attentive. More

Everyone was friendly, especially guy who checked me in—didn’t get his name. Great service in—didn’t get his name. Great service More

good communiation from service person i talked to. only problem i incurred was this review. only problem i incurred was this review. More

They were courteous and provided the service needed, but didn’t push me to purchase things I didn’t need. didn’t push me to purchase things I didn’t need. More

When I called to schedule an appointment Sandy was very efficient & Amber was very kind and helpful. It is too soon to tell if the recall update has fully corrected the display brightness issue. We had s efficient & Amber was very kind and helpful. It is too soon to tell if the recall update has fully corrected the display brightness issue. We had several questions about tech features & proper set up & in using features that were new to us. We had asked to schedule some time for someone to look at our technology-related questions and set up & explain some features that were new to us. It was near lunch time & help seemed to be very limited. Although a couple people tried, the dealership could not at that time offer us access to anyone who had this type of expertise. Although I was polite, I was very disappointed with the service. More than one person there said, “Well why didn’t you just go to the dealership where you bought the car?” Each time we responded with the same answer; that we did not buy this used vehicle at a dealership, but at a small used car lot. We finally gave up and figure we just use another dealership when we need to purchase another vehicle or pay for maintenance/service on this Jeep. I was very disappointed that the customer service acted like we were a bother to them since we did not buy the vehicle from Victory. The bottom line was the recall was installed, none of my questions were efficiently answered, and I will take my business & spend my money at another dealership. More