Victory Toyota Highlands

Total manipulation! Steer clear! Go elsewhere!!! My fiance, a repeat customer,previously purchased three vehicles,went to the dealership reaching out, seeking help on a present lease,with no intentio My fiance, a repeat customer,previously purchased three vehicles,went to the dealership reaching out, seeking help on a present lease,with no intention to buy! When I arrived at the dealership, she had been pressured into a purchase by Doug Agnew on a used Toyota and the deal was nearly done. I began to ask significant questions,It was not explained to her that it was a purchase, she thought it was at lease.The salesman became clearly irritated due to to my concern. Upon questioning, I became displeased to the fact that she was not given an opportunity to consider at any other vehicle.She was not Invited to look inside the vehicle, or even take it for a test ride until I requested this to occur.I requested to see the carfax, It was explained to me that those aren't shown until the end of the deal, which makes absolutely, no sense! I inquired as well as to why he would not deviate from the actual sticker price.It is well known, especially with used cars, that further discounts can be given from the sticker price. No consideration here! I wanted her to nullify the deal, however, the papers had already been signed prior to my arrival!Next, was the suggested warranty with the finance manager, Lynn Cook. Following her award winning performance of concern for the situation of my fiance and her reaching out,she overcharged her $500 on the warranty! This over price was verified as well as the overcharged purchase price of the car By two close friends who work in the car business.One is a top salesman In another state, the other a Finance Manager in another state!They both concurred that this was a poor deal,manipulation,and a lack of sensitivity,epecially for a repeat customer! As a result of my displeasure,I attempted to contact the owner, Jim Robinson, by phone, left messages, he did not return my calls. I wrote a letter to him explaining all of the above in detail, forwarded it to Doug Agnew and Lynn Cook approximately a month ago, no response! I clearly stated that I would be expressing my concerns on social media In order to warn other potential buyers!They saw my fiance as a chance to Make as much money as possible!! I am amazed at how these people can sleep peacefully at night knowing how they manipulate people on a daily basis!!!There is no doubt my fiance is not the only one!!!!Absolutely no sensitivity to your situation!!!It's all about the dollars!!!!They do not even give you a follow up call to see if you are satisfied with your purchase!!!Mostly all other dealerships will call you!Do yourself a big favor!!!! Go elsewhere! Never again!!!! More

I would highly recommend the sales rep that I dealt with, Mr, Duggan, was patient, informative and extremely helpful in letting me choose the right vehicle for our needs at this time. The dealership was wil Mr, Duggan, was patient, informative and extremely helpful in letting me choose the right vehicle for our needs at this time. The dealership was willing to deal with me and get the price where I needed it. I love my new Toyota and would definitely shop here again when I'm in the market for another vehicle. More

I came in looking for a good looking used car, and was very happy with the service that Rodney gave me. He was very friendly, and I felt like he actually cared about what I was looking for, not just about very happy with the service that Rodney gave me. He was very friendly, and I felt like he actually cared about what I was looking for, not just about making a sale. I will return to your dealership for further car needs because of my experience with Rodney. More

All in all my husband and I exsperience was great. Our salesman, Rodney was vary patient and easy to talk to. He took his time with us and helped make our choice of purchase vary easy. I loved the quality salesman, Rodney was vary patient and easy to talk to. He took his time with us and helped make our choice of purchase vary easy. I loved the quality and quanity of vehicles on the lot. We would definitely come back and send our close family and friends Rodneys way. You have done a vary well job with your employers, by the way they handle their customers and their knowledge of all the vehicles. Rodney was vary professional and polite. Well done and we are vary happy with our purchase, never has purchasing a vehicle been this easy and nice. Thank you again, Rodney. More

We have bought seven vehicles from Jim Robinson Toyota over the years. Doug Agnew has been our salesman for the last six vehicles. We have found Jim Robinson salespeople to be professional, courteous an over the years. Doug Agnew has been our salesman for the last six vehicles. We have found Jim Robinson salespeople to be professional, courteous and true to their word. Doug exemplifies those qualities. He finds the car (color and options) we want and never gives us the "hard sale". Years after the sale it is not uncommon for Doug to pick up and return our vehicle personally for servicing. The best recommendation I can give is we would not buy a Toyota from anyone but Jim Robinson and Doug Agnew. More

In the past nine years I have purchased three vehicles from Jack Burkle. Jack is always helpful with every aspect of the sale, from picking the vehicle to finding a payment plan that works for me. One o from Jack Burkle. Jack is always helpful with every aspect of the sale, from picking the vehicle to finding a payment plan that works for me. One of the most impressive things about working with Jack is that he doesn't just forget about you after you have pulled off the lot! There have been plenty of times that Jack has picked up my car and taken it to the dealership for an oil changes or brought me a wiper blade on his way home from work, just so I don't have to take time off work. I have referred many family members and friends to Jack - they have all been as pleased! More

If you dread car shopping as much as I do I sincerely recommend you go to Jim Robinson Toyota and deal with Ryan Bachman. This was the best shopping experience I have ever had. I will be singing their pr recommend you go to Jim Robinson Toyota and deal with Ryan Bachman. This was the best shopping experience I have ever had. I will be singing their praise for years to come. I could have purchased this car at two other locations that were closer to my home. Im glad I made the drive. More

I recently began my search for a new car and was very pleased with the my sales person Darnell Foster, he was knowledgable, friendly, and very interested in both my needs and wants in finding a new car. pleased with the my sales person Darnell Foster, he was knowledgable, friendly, and very interested in both my needs and wants in finding a new car. I would highly recommend Jim Robinson and Darnell Foster More

I am very satisfied with my buying experience. Jim I am very satisfied with my buying experience. Jim Robinson personnel installed options that I had requested. I had contacted Darnell Foster by ph I am very satisfied with my buying experience. Jim Robinson personnel installed options that I had requested. I had contacted Darnell Foster by phone and ordered car with desired options. The car was ready to go when I arrived at dealership and the whole transaction went off without a hitch. I will certainly return to Jim Robinson when I purchase my next car. As an added note, it is nice to go into a place of business where you are recognized. Service personnel have been extremely helpful throughout my expeience with Jim Robinson. More

Had a very good experience purchasing from Jim Robinson Toyota represented by Darnell Foster. Darnell was upfront and honest and delivered everything promised. Venza was delivered on time in great shape Toyota represented by Darnell Foster. Darnell was upfront and honest and delivered everything promised. Venza was delivered on time in great shape and Darnell explained all options well. He even paired my Blackberry with the system. More