Victory Mitsubishi

Long process but it got done got my new car and I’m happy thank you Fran best salesman thank you for everything thank you Fran best salesman thank you for everything More

Cliff was great thank you for amazing service I love my new car thank you agian new car thank you agian More

Thanks a lot Brandon you have great customer service skills. Anyone looking for a car I'm going to bring them to you. Thanks again!!! skills. Anyone looking for a car I'm going to bring them to you. Thanks again!!! More

Cliff was great thank you for your service helping us trade outta our 2004 Ford Explorer into a brand new one the process was fast and smooth thank you and the whole victory staff for getting it done we trade outta our 2004 Ford Explorer into a brand new one the process was fast and smooth thank you and the whole victory staff for getting it done we love it More

Came in to buy my dream SUV and Brandon was the most professional salesman we met. He was very informative and great customer service. He made it possible for me to find my perfect match. I walked out o professional salesman we met. He was very informative and great customer service. He made it possible for me to find my perfect match. I walked out of here feeling happy and satisfied with my new purchase. More

If you go in today,tomorrow,next month,next week,next year ,make sure you see my guy Fran,no lies come prepared and ready he’ll get you in an out with whatever your looking to get. year ,make sure you see my guy Fran,no lies come prepared and ready he’ll get you in an out with whatever your looking to get. More

Thank you Adrian , for my 2021 Honda Accord you’re the best ! I would recommend everybody to work with these guys thank you so much best ! I would recommend everybody to work with these guys thank you so much More

Horrible bait and switch. I called to confirm that the advertised model was on the lot and available for sale. I was told it was. My wife was at the dealer at the very same ti I called to confirm that the advertised model was on the lot and available for sale. I was told it was. My wife was at the dealer at the very same time I was calling to confirm. Dealer told my with the model was not for sale because it was a "floor model". Meanwhile, the woman on the phone with me is insisting they have the model and that I should visit. The manager told my wife "tough". More

Victory Mitsubishi for the win I love my new bmw the service was amazing smooth the process was easy and I’d recommend anyone to get a car from Clifton and the rest of the victory staff service was amazing smooth the process was easy and I’d recommend anyone to get a car from Clifton and the rest of the victory staff More

I was really hoping to drive off in the car I came to see. But I did not… Let me walk you through my experience with victory Mitsubishi. I contacted the dealership after seeing a vehicle listing on CARF see. But I did not… Let me walk you through my experience with victory Mitsubishi. I contacted the dealership after seeing a vehicle listing on CARFAX. I have been in the market for a specific vehicle with specific options and packages. I spoke with phone concierge Ericka and I provided the vehicle I was interested in. She told me the car was available and ready to be seen. I specifically requested that she makes sure the car in fact, was in the lot and ready to be sold. I informed her I was driving from out of state 3.5 hours away She confirmed the car was available and proceeded to booking my appointment. I called Friday around 3pm and made my appointment for the very next day Saturday 12pm. Excited to purchase this car, I showed up around 10am. Soon as I walked in I dealt with sales rep Cliff. He was very good to work with. He took down the information for the vehicle I was interested in and quickly began working on finding the vehicle on their lot. Unfortunately for me, they did not have the vehicle in their inventory. The car I was specifically interested in had “engine” issues and the dealer was no longer in possession of it. The car I drove 3.5 hours to see was not in inventory. The phone concierge Ericka did NOT do her job and properly verify whether the car was actually in their lots or not. Her dishonesty and lack of work ethic costed me money in gas and tolls and nearly 7 hours of my day driving back and forth. They did have a few other examples of the car I was interested in, which Cliff took the time to show me and go over all the options and packages they had. He was extremely knowledgeable and professional, which sucks cuz I had to give 1 star. But anyone reading this rating should take this for what it is. They clearly have a good sales rep but the phone concierge is a joke. She is the front line when a customer inquires about a car. She sets the appointments up. She should be doing some leg work and making sure these cars are in fact in their inventory. She failed to do this. Unfortunately, I will be taking my business elsewhere. But for those that happen to find a car that is ACTUALLY on their lot that you may be interested in purchasing, maybe you’d want to work with Cliff. He was upfront about the situation when informing me about the car. He was also not pushy into getting me into anything else I didn’t want. More