Victory Mitsubishi

Alex was an amazing help he explained everything with detail and made me feel comfortable, had the best experience ever thanks to him! detail and made me feel comfortable, had the best experience ever thanks to him! More

Worst dealership . and August 23 2023 I came in the store with the intention of get the outlander Mitsubishi I was told my kevin c that I wasn’t qualified for the Mitsub and August 23 2023 I came in the store with the intention of get the outlander Mitsubishi I was told my kevin c that I wasn’t qualified for the Mitsubishi outlander however he told me that I could get the Mitsubishi eclipse 2024 and if I did payment on time for 3 month I can trade in eclipse for the outlander now August to November is 3month …..today November 22,2023 first I was told to come back after the thanksgiving holiday second I was told I was approved again this time I got co signer the manager was rude ,when talking to him he said I got no choice I sign the papers from day one ….what prove I had to say that they told me to come back after 3 month ..when I told him I’m going to leave the car and the lot he told me if I do so he will have it delivered to my address it my any way….i will not stop until I get to the bottom of this SCAM If you check my credit report you guy pull my report more then 5 times 2 give people what they can afford and not what you guy want to sell me is we the customers have to live with it forever we pay for it not u all….it hard to build a-credit score and it easy for you guy to keep taking from it ..not and breaking it down not even a star u should get He told me I only pay one payment that a lie how the xxxx I got a vehicle from August to November and is only one payment and my vehicle was been tall Tollway for missing payments or late payment Scammers I will such shop somewhere else worst dealership More

Just purchased a new car and got a great deal! Ask for Alex !! 5 stars Ask for Alex !! 5 stars More

Salutations, I tend to avoid leaving bad reviews for businesses because we all know the saying. However there’s a difference between leaving a bad review and documenting my experience. If my experience businesses because we all know the saying. However there’s a difference between leaving a bad review and documenting my experience. If my experience is bad, it maybe the information a consumer needs in order to make an appropriate decision. I hope this helps a consumer so they do not go through the same unlawful actions that I went through. A little context, I’m a Disabled Veteran whose apartment had recently flooded and I was given a small settlement for my clothing and for a hotel, at the time I went to purchase a vehicle I was homeless, I took that settlement and decided to get a car because at least I would be able to move around if I didn’t have an apartment. It’s also important to note, that if I was denied for a vehicle here I was going to take that settlement and just get something old for the time being. 1. I utilized their online system on their website and I applied for finance approval for a Pre owned Vehicle with a $5,000 deposit. I was approved for the vehicle that I wanted and I was given an actual approval and an appointment at the dealership. The amount I was approved for was the same amount I ended up paying for a brand new vehicle. 2. On arrival, I mentioned that I had an approval through their finance department and the salesman whose name was Matthew originally told me that he’s never heard of the process. After he checked with a manager they told him that they were “waiting for me” and he took down some information 3. I asked to see the vehicle, and I was told that I would have to wait until I spoke with a manager for whatever reason. 4. Eventually a manager comes over and tells me that I was given a “conditional approval” from the bank. He states that Mitsubishi offers a new credit program along with the bank that states I have to accept a brand new Mitsubishi and make on time payments to qualify for the vehicle I applied for. I have to choose between 1 of 2 models, both were base models with very limited features. They stated I had to make payments for 90 days without missing any or making late payments. This would meet the “condition” that the bank were asking for 5. I originally declined, primarily because I never heard of any program like this, this would be my 6th vehicle purchase in about 14 years of driving, and something in my gut was telling me that something was off. They brought over a finance manager, the sales manager whose name was Mark and both assured me that this was the best option. In order to eventually get into the vehicle that I wanted. The vehicles that I wanted and the vehicle they sold me ended up being the same price per month, so it would show that I can afford it moving forward. I finally agreed and they brought me the 2023 Mitsubishi Eclipse Cross 6. During the process the salesman asked me for my ID at least 10 times instead of just making copies of it, Eventually he lost my ID. The wrong address and email address was entered on my paperwork which created a big issue with receiving my bank statement on time and an issue with receiving my registration. They tried to downplay the severity of this issue, I literally received the sign in to Santander Bank literally 24 hours before my first payment was due. 7. About 45 days after having the Vehicle I called Santander Bank which is the bank that gave me the loan. They told me that they don’t offer “conditional” credit programs and that I would need to apply for a refinance but it can only be done after 6 months or 180 days. Refinance has been around for decades, the dealership lied about offering a new “credit program” 8. This dealership conducted “Bait & Switch” advertising which is unlawful More

Angel was my sales rep and he has been phenomenal. There was no pressure to buy and he was very upfront and honest. Highly recommend. There was no pressure to buy and he was very upfront and honest. Highly recommend. More

Good customer service. Worked well with my budget and made the buying experience very pleasant Worked well with my budget and made the buying experience very pleasant More

Thanks Victor for assisting us with our purchase. You were very friendly and helpful. I would definitely recommend you and victory Mitsubishi. You were very friendly and helpful. I would definitely recommend you and victory Mitsubishi. More

Cristhian Trinidad was knowledgeable and swiftly got everything done in a timely manner in which made the whole process smooth everything done in a timely manner in which made the whole process smooth More

Great, professional customer service. Alex was great and so was the entire team. Would recommend. Alex was great and so was the entire team. Would recommend. More

Justin was the best I mean I wasn't sure I would leave with anything but oh nay nay Justin got me in a NEW VEHICLE!! Very helpful definitely recommend coming here! with anything but oh nay nay Justin got me in a NEW VEHICLE!! Very helpful definitely recommend coming here! More