Victory Mitsubishi

Great experience Very professional and exceeded on getting us want we needed and wanted. They took their time and didn’t pressure us into anything. friendly staff Very professional and exceeded on getting us want we needed and wanted. They took their time and didn’t pressure us into anything. friendly staff More

Mr. Ray Torres saved the day! I called and set up an appointment with Pamela to see a 2012 Mustang. When I arrived I was greeted by Mr. Torres. He immediately took care of us. I called and set up an appointment with Pamela to see a 2012 Mustang. When I arrived I was greeted by Mr. Torres. He immediately took care of us. Pamela was no where to be seen, nor did she have the car prepped prior to our arrival. There was a series of mishaps in viewing the car from missing keys to a dead battery. Mr. Torres worked tirelessly to correct the issues. With some patience on both sides, we were able to drive the vehicle and finally ended up reaching a more than fair deal on the price of the vehicle. After the deal was settled, we had a few more hiccups in the final steps. However, Mr. Ray Torres take care of us at every step. Through his professionalism, we are the proud owners of the 2012 Mustang. If you are thinking of buying a used car visit Mr. Torres at Victory. You will be in good, trusted hands! More

Refusing to refund monies from cancellation of VMP Terrible experience! I called to cancel the vehicle maintenance plan on my car a couple days after I purchased it. I was told by freddy that I need to Terrible experience! I called to cancel the vehicle maintenance plan on my car a couple days after I purchased it. I was told by freddy that I need to come in to sign some papers.I went the next day to sign the papers and he denied telling me to come in. According to him I need the title(of the vehicle I just bought) in order to cancel and then he just walked away. The next day I called and spoke with a manager name Leteisha. She agreed with me that a title is not required to cancel. She then transferred me to freddy, who spouted the same crap and hang up the phone on me. My next step was to contact the contract company, Premier Dealer Services. After a couple of back and forths, they informed me that Victory Auto has not forwarded the contract to them yet, but if they do they will return it. Diane, a supervisor at Premier Dealer Services called Victory Auto and spoke with a manager name Jade .She told Jade not to send the contract in and to refund me the full amount .Jade called me and promise to mail the check to the auto financer the following friday. A few weeks passed and the check was not mailed out. I called and ask for Jade only to be told she no longer works at Victory Auto. I was then transferred to Susan, who promised to look into the matter and call me back. She never did. I called her a couple days later and she claimed she has the check, but her manager has to sign it, and he wasn't there right now. Her inability to 'find' the manager went on for several days. Finally, one evening I called her and she told me she overnighted it. This, however turned out to be a lie, as it was not received by the Finance CO. I called her back and she gave me some lame excuses, then we were back to finding the manager to sign the check. I decided to to email Theo a General Manger at Victory Auto to see if he could assist me in getting my refund. He responded that he will be in training all day, but will contact me the next day.Two days later I send a reminder email, he responded that he has forwarded the email to the appropriate dept and they should contact me soon. Of course they didn't. I called and asked for the manager in that dept. Maria S. but the receptionist could not locate her. I asked to speak to Susan but was told she no longer works there. More

Transmission died and no resolve given from owner DO NOT purchase a vehicle from Victory Auto Group located at 4101 Boston Road BX NY as well as 4070 Boston Road BX NY. The do not service, check or i DO NOT purchase a vehicle from Victory Auto Group located at 4101 Boston Road BX NY as well as 4070 Boston Road BX NY. The do not service, check or inspect their vehicles before purchase. I was sold a 2010 Dodge Journey on 10/11/2017 and the check engine light was reset and the vehicle was given to me with an inspection sticker scraped from a different vehicle and placed on mine with an inspection of 3/2017. I have been to their service center over 15 times for numerous issues with the vehicle such as check engine light, car stalling/cutting off on highway and multiple times while driving in the middle of the street, no heat in -2 degree weather, holes in tires, steering suspension, senors replacement, no airbag on passenger side, window button not working, brakes and rotors no good, false inspection on car. Finally the transmission went while in their custody on a test drive. I have spoken to the owner Chris who has failed to come to a resolution to this problem as I am spending money on uber, Insurance and a car note for a car that I can not drive. Edwin the financial guy is in on the bad dal. DON'T TRUST THEM. They scam every buyer!!! They have over 30 cars that are brought back daily and they can not service because they do not have educated mechanics that are truthful on the real issues. The waiting room is always packed and they cant answer to every service request/car that comes in. They will also half fix an item and tell other staff you will be back in less than a week. The paperwork they provide to you is also a fraud. CHECK YOUR MILLAGE and warranty agreement as well as the price for the warranty. They do not car about customer satisfaction only getting rid of problem cars and assuming no responsibility for the vehicle. More

Best New Years / Birthday gift ever I was testing to see if this preapoved thing really works and the minute I step into victory auto group my sale guy (Orlando) make me feel at home, it I was testing to see if this preapoved thing really works and the minute I step into victory auto group my sale guy (Orlando) make me feel at home, it’s like get a car from my family with more love... these guys are awesome... More

Honest salesmen trying to make you happy Very nice and friendly staff. Willing to help you in any way. They just want the car out of there :) they will make you a deal you can't refuse Very nice and friendly staff. Willing to help you in any way. They just want the car out of there :) they will make you a deal you can't refuse More

SCAM - online asking price is $2,500 less than reality They quote a price on their website (and every used car aggregator. They call it their 'asking price'. However, when you finally get to their showroom They quote a price on their website (and every used car aggregator. They call it their 'asking price'. However, when you finally get to their showroom they inform you that the price is actually $2,500 more than what was listed. They are using false advertisement to scam the aggregators into driving them business, then just hoping that after having made the trek to their showroom you will suck it up and agree to pay the extra $2,500. A complete scam. I wasted 4 hours getting to and from this place. The owner claimed that 'all dealerships are doing this'. Definitely not someone I'd want to do business with ever. More

Happg Customer S&G Johann was very phenomenal. He knows his job well...along with Shane, who make sure I was getting the proper service like I should. I promise you that Johann was very phenomenal. He knows his job well...along with Shane, who make sure I was getting the proper service like I should. I promise you that Johann and Shane went above and beyond to make sure a I got a good deal and also make sure I walked out with the car that best suites me!! Thanks Victory Auto Group for their great employees!!!! More

Classy owner! My husband got a great deal on a 2013 VW Jetta GLI! We a bit of a hiccup with one of the salesmen, but the owner himself stepped in and handled the si My husband got a great deal on a 2013 VW Jetta GLI! We a bit of a hiccup with one of the salesmen, but the owner himself stepped in and handled the situation with class and superior customer service! The car runs great, no complaints. More

They really do "get it done"! Working with the whole team was a great experience but the lead was Robert Taylor. He was straight forward and true to his word. He kept telling us Working with the whole team was a great experience but the lead was Robert Taylor. He was straight forward and true to his word. He kept telling us he'll get it done and, by Gumby, he was true to his word. My credit history is virtually non-existant and my co-signer had quite a few issues and we still drove out in a brand new 2017 Mitsubishi Lancer! He, Chino, Jessica and the dealership manager, whose name I am ashamed to admit escapes me, was top notch! I wholeheartedly recommend Victory Auto Group to any and everyone looking for a vehicle. More