Victory Mitsubishi
Bronx, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:30 AM - 2:00 PM
Sunday Closed
By Type
Showing 1,384 reviews
Worse dealership I have ever encountered There’s really no words to describe how crappy this place was. Unfortunately, I don’t have a choice but to keep the car because that’s how they do bu There’s really no words to describe how crappy this place was. Unfortunately, I don’t have a choice but to keep the car because that’s how they do business. First of, the sales guy stephan showed us the wrong car according to his manager. When I first came, I showed this guy my prequalification email from car guru. He took us outside and said that they have 2 nissan rogue in the same price range. The first one I saw had leather seats. I asked if he could test drive it he said they need to run our credit first make sure I’m qualified for the loan or something. Next thing you know he was asking me to call my insurance. So I did thinking he wanted a quote he actually wanted me to switch without telling us about the cars, what i was prequalified for. Next thing he left and hd us seat there for 2 hours and more saying the car was getting inspected. Mind you, he didn’t even let us test drive the car. Then come the paper signing, everything was like a blur honestly. I was so tired from waiting that I didn’t even care and i just wanted to go. So i signed the papers. Then he finally showed us the car and it wasn’t the Same one that he showed us initially. And I asked him why it was different he said that car was 2,000 more than what he gave me. So he made the choice without consulting us. Again, i was exhausted from waiting, hungry and cold and they were closing so i Just wanted to get the xxxx out of that place. I was furious that he made the choice didnt even let us test drive the car and everything was just not explained to us fully. They were in a rush to sell a car and get us out of there. I talked to the manager the next day and he explained what They didn’t which was okay but at the same time he said I couldn’t return the car because i already signed the contract. He gave me 2 yrs oil change to compensate their own mistake which was stupid. Please do not go to this place because they will rip you off. Now i am just praying that the car they gave me will last for a couple of years. This was a nightmare. Me and my husband has decided to try our best to pay it off as quickly as we can to avoid paying a lot of money for financing the car. I hope that this review will help other people to not go to this place to buy their cars. They really should be shut down for how they treat their customers. More
Professionalisms very helpful I have already planning to take a friend to get her car there, she was quite impressed with the customer service and the sales man Mark know what he i I have already planning to take a friend to get her car there, she was quite impressed with the customer service and the sales man Mark know what he is do More
2nd Vehicle! Great experience at Victory! Staff was attentive and friendly. They were patient and really worked with me. I was comfortable and left happy! Thank yo Great experience at Victory! Staff was attentive and friendly. They were patient and really worked with me. I was comfortable and left happy! Thank you Andrew! More
Very honest The transition was very pleasant and everyone involved explained everything very clearly, The vehicle I purchased was priced perfectly , will definite The transition was very pleasant and everyone involved explained everything very clearly, The vehicle I purchased was priced perfectly , will definitely recommend friends and family to buy from this group More
The service was great, the wait was long, but was worth it. The service was excellent. I’m satisfied with the service and like the car l chose. I’m happy that l was able to trade in my car for almost an even The service was excellent. I’m satisfied with the service and like the car l chose. I’m happy that l was able to trade in my car for almost an even exchange. More
Terrible Dealer They ignore your concerns and no one can answer any questions. No one is ever available to talk to. They run you in circles. And they tell you one thi They ignore your concerns and no one can answer any questions. No one is ever available to talk to. They run you in circles. And they tell you one thing and then someone tells you something else completely differ t which is beyond inconvenient More
Great Job I went for an oil change both receptionist are polite they do a great job the people are nice and friendly...no complaints I love this place I went for an oil change both receptionist are polite they do a great job the people are nice and friendly...no complaints I love this place More
Told lies and bad customer service When I purchased my car I was told that I would get a second key once the title was received, once I reminded them they said no and I would have to pa When I purchased my car I was told that I would get a second key once the title was received, once I reminded them they said no and I would have to pay out of pocket send I was told if I referred someone I would receive a referral check it’s been 8 months and I’m still waiting. They are dishonest and after the purchase the customer service was horrible. More
The Worst experience The customer experience was okay, the sales experience great ofcourse and after the maintenance portion where they fix any issue with the car, horriBL The customer experience was okay, the sales experience great ofcourse and after the maintenance portion where they fix any issue with the car, horriBLE. I’ve already gone 3 times week over week for the same problem. I continue to have patience, but every time I go they take 4 hrs to attempt to resolve my same issue. From a customers point of view, they do a great job selling you the vehicle, but after when you have an issue their customer service skills are terrible as well as the warranty and maintenance team. I wish I never bought this car at this point. More
Oil change The staff is very professional. Took care of me right away explain everything they were going to do in detail. Even found a problem with my tire and i The staff is very professional. Took care of me right away explain everything they were going to do in detail. Even found a problem with my tire and it was brought to my attention right away. Very impressed would go back anytime More