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Victory Lane Ford, Inc. - Service Center

Litchfield, IL

4.8
83 Reviews

83 Reviews of Victory Lane Ford, Inc. - Service Center

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February 10, 2024

great team. great experience. Everyone was very nice and helpful. Everyone was very nice and helpful More

by roncomm58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Hockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Renfro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Masen Dilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : lynn wall 5 star, Mike Thompson
February 06, 2024

Great experience. Everyone was very nice and helpful. I did the valet service and they sent me a message when my truck was back. More

by HEMANN_22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2024

The staff is Friendly, courteous, knowledgeable, helpful and go the extra mile to make sure your vehicle gets the best service. More

by PYUDINSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Renfro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2024

Always great service with attention to detail. The only place I will take my vehicles. More

by kropakr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2024

Cannot seem to find the problems and fix them. Trouble with both mirrors right at the start... same problem, but they didn't replace the second motor until it was time to charge us? Still haven't More

by bjjet
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Justin Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Hockett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chirs Loftis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki (service) one star
December 26, 2023

Staff is always great, prices are starting to get high so might start going to Walmart for oil changes More

by jay_dog9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2023

Clean and friendly staff that repeatedly take care of all my ford f250 diesel needs. More

by Jared
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2023

Masen is helpful and kind. Always puts the customer 1st. The dealership is great as a whole. Good guys. More

by jos_mel_2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Masen Dilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2023

Work was done in a timely manner. Everything was explained to me and staff was pleasant. More

by tbehme55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2023

The staff was friendly, courteous, knowledgeable and efficient. Completed my oil change in a timely manner. More

by PYUDINSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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