Justin Mckinney

Found a truck on line at Victory, was pleased how I was greated, welcomed warmly. Not serviced by a clueless new salesman, professional and knowledgeable. Showroom is clean and neat, lot inventory clean, greated, welcomed warmly. Not serviced by a clueless new salesman, professional and knowledgeable. Showroom is clean and neat, lot inventory clean, neat and arranged. Very pleased with the experience. Wouldnt hesitate to recommend. More

by mberk4 Verified Customer Verified Customer

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Everyone is friendly and professional. When there treated by my name which makes me realize I am important to them. When there treated by my name which makes me realize I am important to them. More

by esaracco4 Verified Customer Verified Customer

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Friendly, helpful with any questions and recognizes me when I am there, makes me feel important as a customer. when I am there, makes me feel important as a customer. More

by esaracco4 Verified Customer Verified Customer

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Solid inventory with a nice atmosphere. Definitely worth the drive to come out and buy my vehicle. Definitely worth the drive to come out and buy my vehicle. More

by ERICPIWOWARCZYK Verified Customer Verified Customer

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I have been going to this dealership for a long time. This dealership has been good to me over many years It is worth seeing them for any automotive issues. This dealership has been good to me over many years It is worth seeing them for any automotive issues. More

by MARIENNERWHITE Verified Customer Verified Customer

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Everyone was very courteous and helpful. They make the car buying experience painless. Very knowledgeable about the product and their experience helps alot. They make the car buying experience painless. Very knowledgeable about the product and their experience helps alot. More

by SANDERSON2920 Verified Customer Verified Customer

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They had exactly what I wanted, when I needed it and Masen and all the other staff were so nice! Masen and all the other staff were so nice! More

by luv2knit419 Verified Customer Verified Customer

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Everyone at Victory Lane Ford was very professional and accommodating to my needs. I would recommend them to anyone in need of a new or used vehicle. accommodating to my needs. I would recommend them to anyone in need of a new or used vehicle. More

by RYAN@CKB-BLOOMINGTON.COM Verified Customer Verified Customer

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The professionals here, have always treated us like being around friends! This being our 4th vehicle from Victoria Ford! Dalton has always been there to help us! As has the rest of the staff! Thanks 😊 being around friends! This being our 4th vehicle from Victoria Ford! Dalton has always been there to help us! As has the rest of the staff! Thanks 😊 Bill Kimpel More

by TRAINDREMR Verified Customer Verified Customer

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I am very hesitant to write this review concerning Justin McKinney. However, considering my sixty years of dealing with the public, I am appalled by his demeanor. I overheard the telephone call he h Justin McKinney. However, considering my sixty years of dealing with the public, I am appalled by his demeanor. I overheard the telephone call he had with my wife and daughter.. His tone of voice; his accusatory statements appeared to be intentionally deceptive since he obviously did not have all the facts. Admittedly, he had not conferred with his salesman. Having served in command positions, I have participated in multiple supervisory training assignments, These programs often emphasize that true leadership fosters a positive attitude when dealing with people. His people management skills fell short of standard expectations by failing to show empathy and for his customers concerns, He was not an active listener and started the telephone call with a long tirade of criticism and accusations. He failed to consider their concerns rather than avoiding unnecessary tension. As a sales manager in a supervisor position, he should abide by the Golden Rule of Christianity “do to others what you would have them do to you”. I would describe his communication with my family was very negative and eroded trust. After following up with his salesman to obtain additional details, he said, “I’ll call you back.” We are still waiting for that call. More

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