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Victory Lane Ford, Inc. - Service Center

Litchfield, IL

4.8
83 Reviews

83 Reviews of Victory Lane Ford, Inc. - Service Center

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June 05, 2024

The staff are always friendly and helpful. The decision to buy a new vehicle is weighed heavily on the service they can provide and is reasonably priced. More

by tomr5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 27, 2024

The service was great! The pick up and delivery service makes it much easier on me. More

by JHUGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2024

I am very pleased with the service I received from the Litchfield location. I appreciate the accommodations set in the waiting areas, it makes the wait pleasant. More

by glynntam000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A female from the Service Dept is who helped me from start to finish.
March 26, 2024

Nicky was great to work with. She kept me informed throughout the process. Even though it took a bit longer than originally estimated the cost quoted was honored. I highly recomme More

by lokki1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicky. She gets 5 stars
March 19, 2024

They took my vehicle in immediately once I checked in. Service was fast, and complete. The tech. also pointed out that my tires were worn-down past a certain stage, so tire rotation was not needed. The se More

by mjs0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2024

Had a great experience, the employees were friendly and very easy to work with. They even delivered my truck back to me. More

by jrstockamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Gent
February 27, 2024

Picked up and delivered by Mike, appreciate the great service. Always willing to help me out. More

by saerse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Thompson
February 26, 2024

Great service staff, terrible service department way overcharged. Three hundred sixty dollars service charge to transfer mud Flaps ridiculous Doesn't honor website prices either ridiculous. More

by TRAYLOR-79
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordon Saffell
2.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2024

service department clean all the employees are polite and courteous. the work they do is excellant More

by RICEV1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Havron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Mckinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Thompson
February 13, 2024

Am very pleased with the service. Always polite, courteous and very professional with their work. More

by warlok665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chirs Loftis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordon Saffell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Melchert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Wyatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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