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Vera Cadillac - Service Center

Pembroke Pines, FL

4.7
2,778 Reviews
Call Service Center (844) 517-0823

2,778 Reviews of Vera Cadillac - Service Center

Sort by
February 02, 2024

It was wonderful. The experience was great great customer service from check in to check out!!! Love it!! Thank you to Conrad, Diane and everyone there. More

by Kareen B
Recommend Dealer
Yes
Employees Worked With
Conrad
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Feb 02, 2024 -

Kareen B responded

Thank you again!!

Feb 03, 2024 -

Vera Cadillac responded

Kareen, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Diane and Conrad met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

February 02, 2024

Would highly recommend Nester is a very good service writer Leo is an excellent manager More

by Larry
Recommend Dealer
Yes
Employees Worked With
Nester
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Feb 02, 2024 -

Larry responded

Era Cadillac has. A superb customer service and I would highly recommend Vera Cadillac .

Feb 03, 2024 -

Vera Cadillac responded

Larry, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nestor met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

February 02, 2024

The service was excellent, Conrad is super perfect, and they give you an update for all service More

by Mirnaorta1121
Recommend Dealer
Yes
Employees Worked With
Conrad
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Feb 02, 2024 -

Mirnaorta1121 responded

Grate service its a place were you can trust, perfect

Feb 03, 2024 -

Vera Cadillac responded

Thank you! Conrad and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

February 02, 2024

Eric make sure my problem was resolved in a timely manner My experience was amazing More

by greg_harris121
Recommend Dealer
Yes
Employees Worked With
Eric
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Feb 03, 2024 -

Vera Cadillac responded

Gerg, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric met your expectations. Thank you again for choosing Vera Cadillac, we look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

January 31, 2024

Very professional I will go back for sure i was there last year very satisfied More

by Ouelc
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Feb 01, 2024 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

January 30, 2024

You are treated like family They go above and beyond to make sure you are well taken care of. Excellent More

by evelynf54
Recommend Dealer
Yes
Employees Worked With
Giovanni Rubio
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Jan 30, 2024 -

Vera Cadillac responded

Thank you, Evelyn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

January 30, 2024

Awesome, Alex was thorough and upfront and turned the car around in 1 day love working with that guy More

by dlanerg
Recommend Dealer
Yes
Employees Worked With
Alex
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Jan 31, 2024 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Alex here at Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

January 29, 2024

Everything was great. Jean, a pleasure to work with Eric my service man's a pleasure to work with. I was very happy with everything. More

by JOE@SPECTRUMLIFECARE.COM
Recommend Dealer
Yes
Employees Worked With
Jean
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Jan 29, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with Jean and Eric! We're glad to hear they delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

January 29, 2024

Service rep Gio is awesome. But over priced and not very customer friendly. Nickle amd dime you. And make u wait. More

by canestar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payment center was horrible.
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Jan 30, 2024 -

Vera Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Leo Pena Service Manager

January 28, 2024

Good communication offered options Followed up Resolved the issues, contacted both warranty company. Offered an option to have vehicle delivered More

by Odyssabillings
Recommend Dealer
Yes
Employees Worked With
Eric Tellechea
Report | Print
Jan 29, 2024 -

Vera Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

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