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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,693 Reviews

2,693 Reviews of Vera Cadillac - Service Center

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June 11, 2024

Always the best service at Vera Motors. Car was handled on time and the employees are super friendly. The dealership is clean and prices are fair More

by pwasserman0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gus in service dept
Jun 11, 2024 -

Vera Cadillac responded

Thank you for choosing Vera Cadillac. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

June 11, 2024

After putting my vehicle in the service department. For what I was told would take 24 to 48 hours. My car was there for 2 weeks. I get my car back. And what I brought it for was not done. Not only tha More

by anthonylblocker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales and service departments
Jun 11, 2024 -

Vera Cadillac responded

Anthony, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Leonardo Pena Service Manager

June 09, 2024

Brought my car in for Express Service (oil change, tire rotation, multipoint inspection etc) on a Saturday. When I told Mikell (the service rep) that I was going to wait, he advised me it may take 3 More

by MichelleVL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikell Hernandez
Jun 09, 2024 -

Vera Cadillac responded

Thank you, Michelle! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Vera Cadillac, we look forward to having you as one of our valued customers for many more years! Experience The Vera Difference Gustavo Rodriguez Service Director

June 09, 2024

The reason why we purchase all of our vehicles from Vera Cadillac is because of the service I believe customer service is number one when purchasing a vehicle from a dealership we have been a customer of Ve More

by Robin59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad in Service
Jun 09, 2024 -

Vera Cadillac responded

Robin, Thanks for sharing your thoughts about your service experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

June 09, 2024

Great service and David was very helpful and considerate of my time. I will definitely recommend. More

by lvalderram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jun 10, 2024 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Daivd met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

June 09, 2024

Best experience leasing my Cadillac XT5. Mo made the process easy and seamless. Thank you More

by MERCYMEDINA31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Ceballos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Vera Cadillac responded

Mercy, Thank you for the kind words for our service department! We look forward to sharing your compliments with Chris, Carlos, and Moises, and don't hesitate to let us know if we can be of further assistance. Congratulations on your new Cadillac XT5! Experience The Vera Difference Gustavo Rodriguez Service Director

June 08, 2024

My experience with Vera Cadillac, Edwin and Gus 100% certify they go out of the way to help you with whatever they can Daylight part of your family that’s why I will never go anywhere except Vera Cadill More

by jorge.fonseca2468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Vera Cadillac responded

Jorge, Thank you! Edwin, Gus, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

June 08, 2024

Edwin has excellent customer service skills. Additionally, the complimentary was impressive and overall experience- SUPERB! More

by LORICLINCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car Service Representative, Complimentary Service Driver, and Mechanic
Jun 08, 2024 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

June 07, 2024

Very helpful staff. Returned my car in a timely fashion. I am very satisfied with the service. More

by Soneeya.jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 07, 2024 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

June 06, 2024

Mike Hernandez handled my service appointment in a professional, competent, and expedient manner. I would rank him at the highest possible rating available. More

by Losapomeranz3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hernandez in service
Jun 07, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

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