Vera Cadillac - Service Center

Proud to say Vera is my favorite dealership Customer service at Vera Motors are beyond comparison to any other, and should be used as an example for companies trying to improve their customer se Customer service at Vera Motors are beyond comparison to any other, and should be used as an example for companies trying to improve their customer service relations. More

Great Service Vera Motors service dept has always been there for me. All car problems have been resolved and with friendly/efficient service staff. I am grateful to Vera Motors service dept has always been there for me. All car problems have been resolved and with friendly/efficient service staff. I am grateful to have these people taking care of my car. More

Love Vera. The service is exceptional. Always keep you aware of what’s is happening with your car and if they find any issues other than what you came in for the The service is exceptional. Always keep you aware of what’s is happening with your car and if they find any issues other than what you came in for they have options. I wouldn’t go anywhere else to purchase or service my car. More

Disappointed for the first time Your Review: Copy I have always been treated royally by this dealership and have purchased a number of vehicles there. This time I came in because Your Review: Copy I have always been treated royally by this dealership and have purchased a number of vehicles there. This time I came in because my steering wheel was making a soft whistling sound. I Googled the symptoms and learned that this is simple--it's possibly the fluid level (that's fine) or perhaps the belt; if neither of those, it's likely the pump. I also wanted my battery checked. Service could not locate the whistling (but it did it on my way home); they installed a new, expensive battery; I was there nearly 4 hours. However, when they did the battery, they failed to change the calendar and clock--my 2012 Terrain showed it to be June 24, 2011! I've been all through the owner manual and can find no place where I could fix this myself. I'm going on vacation and will have to find some time this week to have that situation rectified. This was the first time I was ever disappointed by the service department. I have referred a number of people to Vera in the past and honestly hope this was a one time lapse---that cost me over $300! More

Excellent service Very professional staff, is a pleasure service my car there. I will definitely service my car there again and will recommend to my family and friends Very professional staff, is a pleasure service my car there. I will definitely service my car there again and will recommend to my family and friends . More

Karen is the best!! Karen has been and stilll is the best service Representative. Remember that I said that Karen. For many years she has always been helpful and comes th Karen has been and stilll is the best service Representative. Remember that I said that Karen. For many years she has always been helpful and comes thru. More

Service Needs as to GMC Envoy My vehicle was repaired as expected even though it was originally misdiagnosed. I also feel that the labor charges for repair is a little high. My vehicle was repaired as expected even though it was originally misdiagnosed. I also feel that the labor charges for repair is a little high. More

AWESOME My family and I have been going to Vera Cadillac for 10 years now & they are awesome!!!! From their Sales to Service they are the BEST!!! I will not b My family and I have been going to Vera Cadillac for 10 years now & they are awesome!!!! From their Sales to Service they are the BEST!!! I will not buy or lease a vehicle from another dealership More

Excellent work and costumer service On time and good job every time that we visited Vera dealer, this is it the only place that I trust to have my Yukon Denali been service On time and good job every time that we visited Vera dealer, this is it the only place that I trust to have my Yukon Denali been service More

unacceptable outcome of service I have enjoyed and have not had any issues with my past visits and have been highly satisfied with my services . this last visit was less than accepta I have enjoyed and have not had any issues with my past visits and have been highly satisfied with my services . this last visit was less than acceptable, had scheduled a thursday appointment for service, My vehicles service did not begin till mid afternoon on friday. and service was not completed till the following monday, I was aware that when i brought my vehicle in that it might take more than one day to complete all the items the service rep(geovanny) was helpful and did try to assist with my issues but was not able to completely fix or resolve the issue. My main complaint is that because of the mechanic who had been assigned to work on my vehicle was schedule off on saturday my vehicle sat in the service bay for saturday and sunday and was not completed till monday, I had to been in a renal car longer than i was planning (at my cost), Vera would only cover one day of the cost which to me is unacceptable it was not of my doing that your worker had a day off it should have been given to an alternate mechanic to complete the work . More