Vera Cadillac - Service Center

My experience was good dealer had good communication notifying me my issue with my car and was kind enough to clean my car afterward. They're awesome 🌟 notifying me my issue with my car and was kind enough to clean my car afterward. They're awesome 🌟 More

I have been a Vera customer for 15 years and even though they no longer sell my vehicle (H3) I continue to bring it to Vera for all service. The service from my advisor, Eric T, is by far the best customer they no longer sell my vehicle (H3) I continue to bring it to Vera for all service. The service from my advisor, Eric T, is by far the best customer experience service I have ever received from any dealership. 5 stars on professionalism, follow through, going the extra mile to ensure everything is in good working order...and all of this is done with sincere kindness. More

My service appointment was great from start to finish. It was a very easy process to request a service appointment online. My service agent was great, helpful and knowledgeable. Pickup service was a very con was a very easy process to request a service appointment online. My service agent was great, helpful and knowledgeable. Pickup service was a very convenient feature as well. More

Great service. Thank you! Carlos took the time to contact me to remind me that service was due. I really appreciated the kindness. In addition Carlos gave me a discount in which I needed during this rough ti me to remind me that service was due. I really appreciated the kindness. In addition Carlos gave me a discount in which I needed during this rough time in my life. More

Vera, I great dealership everyone is professional and polite.. I was there for service advisor Karen Englert was very professional and made I was comfortable while waiting for my car to be seriviced polite.. I was there for service advisor Karen Englert was very professional and made I was comfortable while waiting for my car to be seriviced More

The service and vehicle satisfaction is great. The customer comfort that I received was just as great. My hat goes off to Vera Cadillac and it’s employees. With such quality comes my respect to you an customer comfort that I received was just as great. My hat goes off to Vera Cadillac and it’s employees. With such quality comes my respect to you and all those involved. I look forward to seeing you soon. Keep up the great work. God bless. More

Friendly and efficient service department. As soon as you roll in they are attentive and courteous. Will continue to use Vera to service my vehicle. roll in they are attentive and courteous. Will continue to use Vera to service my vehicle. More

The repair service is great but the time they hold your car is to long for instance I took my car in on a Tuesday they didn’t start on it until Thursday car is to long for instance I took my car in on a Tuesday they didn’t start on it until Thursday More

I am satisfied with the service I received. Christopher was friendly and courteous, and kept me informed regarding the timeline for completion of the service. was friendly and courteous, and kept me informed regarding the timeline for completion of the service. More

A friendly dealership, but friendliness does not make up for clueless and deceptive. My Cadillac XT5 has been at the dealer 3 times for the same issue (door locks randomly not opening or closing). The for clueless and deceptive. My Cadillac XT5 has been at the dealer 3 times for the same issue (door locks randomly not opening or closing). The first time they kept the car for two days, doing nothing. The second time they kept the car 8 days and the same issue happened again a few hours after I got the car back. Now the car has been at the dealership for 3 weeks because if the issue happens again, the lemon law applies. They are hiding behind the legalities (3 strikes) to prevent the lemon law to kick in. Don't fall for the friendly people and choose another dealership, or avoid Cadillac all together. More