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Vera Cadillac - Service Center

Pembroke Pines, FL

4.8
2,520 Reviews

2,520 Reviews of Vera Cadillac - Service Center

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April 06, 2021

Excellent service department. My service rep Giovanni Excellent service department. My service rep Giovanni Rubio is outstanding. He is lucid and concise. His supervisor who is the service manager is al More

by WRIEDENJA
Recommend Dealer
Yes
Employees Worked With
Giovanni Rubio
Apr 07, 2021 -

Vera Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Vera Cadillac Buick GMC! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

April 05, 2021

Usually great service, unfortunately they couldn’t resolve my head lights situation. I will continue to service my vehicle with Verra Cadillac. Thank you much. More

by robsellers21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro
Apr 06, 2021 -

Vera Cadillac responded

Thank you for taking the time to leave us an honest review and for your continued business. We set a high standard for ourselves, so we are disappointed that your experience was anything less than the best. We would like to know more about your experience. Please contact our Service Manager, Leo Pena at 954-517-7842. He’s looking forward to speaking with you.

Apr 07, 2021 -

Vera Cadillac responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

April 05, 2021

Excellent service. Eric, the service writer was especially great in explaining what was needed to be done. Everyone was professional and willing to help. It was a very pleasant experience. More

by Jonpaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Apr 05, 2021 -

Vera Cadillac responded

Thank you for sharing your experience with the Vera Difference. We take pride in the professionalism and the level of customer service we provide at Vera Cadillac.

April 04, 2021

I took in my vehicle for service because my AC was not working. They told me all my parts were broken and wanted to charge like $3000. For parts and labor. I decline the service and still had to pay $200 More

by idania2m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Apr 05, 2021 -

Vera Cadillac responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to know more about your experience. Please contact our Service Manager, Leo Pena at 954-517-7842. He’s looking forward to speaking with you.

April 03, 2021

I am mortified because I just took the car for an oil change and the car overheated and now says I have 0 percent oil remaining. What happened?!? I will be calling once you are open again! More

by CESAR5879
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mikell
Apr 03, 2021 -

Vera Cadillac responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact our Service Director, Gustavo Rodriguez at 954-517-7841 so we may resolve any outstanding issues.

April 03, 2021

Anwar is a gentleman, always makes sure you are taken care of. I have always had a pleasant experience dealing with all the service agents. More

by MARRERO.LAURA88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anwar @Service
Apr 05, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation. Have a great week.

Apr 05, 2021 -

Vera Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 03, 2021

Great experience . Staff was flexible to accommodate me and everyone was extremely courteous.First class all the way. It was my first service appointment but it will bit my last More

by claudedelorme17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector (five star)
Apr 04, 2021 -

Vera Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Vera Cadillac Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 03, 2021

Went for an oil change, tire rotation, warranty work and estimate for a trailer hitch. I was greeted right away. Great, professional quick service at a reasonable price. More

by mikebowerjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
Apr 05, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation.

Apr 05, 2021 -

Vera Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 03, 2021

The service for the Cadillac was excellent, and they do it in a few hours. They have a great customer service, I recommend it. Thank you. More

by osalas74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin
Apr 05, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation.

Apr 05, 2021 -

Vera Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 03, 2021

When I called to get a last minute service, they were able to get me in the next morning and have my truck ready before my requested time. Jonathan is always responsive and lets me know exactly what is g More

by jmok10
Recommend Dealer
Yes
Employees Worked With
Jonathan
Apr 05, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation. Have a great week.

Apr 05, 2021 -

Vera Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jonathan here at Vera Cadillac Buick GMC! Please don't hesitate to reach out to us if there's anything more we can do!

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