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Vera Cadillac - Service Center

Pembroke Pines, FL

4.7
2,751 Reviews
Call Service Center (844) 517-0823

2,753 Reviews of Vera Cadillac - Service Center

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February 02, 2023

The service I received was excellent. It was a complicated electrical issue. It took a couple of days to figure out, and they were able to fix it. More

by BARBARAJOMANSFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrad Hernandez
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Feb 03, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

February 02, 2023

Passenger window switch replaced on my 2000 Monte Carlo SS was completed / picked up my vehicle and found ‘grease’ on drivers side floor board / Note: second vehicle of mind serviced @ Vera in part two w More

by JC6174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown name of dealer service tech
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Feb 03, 2023 -

Vera Cadillac responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Gustavo Rodriguez Service Director

February 02, 2023

Amazing customer service Geovanny Suarez do a excellent work helping me out with my vehicle More

by RAULCANCELA3187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 03, 2023 -

Vera Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

February 02, 2023

Great service from my advisor Giovanni. He explain what work needed to be repaired to my vehicle in detail. More

by RICKEYFRAGER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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Feb 03, 2023 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with Giovanni and our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

February 02, 2023

Knowledgeable; quick service; great communication; broke down cost of service; same day pickup; would recommend to others More

by thomas.blessey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, and gentleman with tattoos and eyeglasses (did not catch his name)
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Feb 03, 2023 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

February 02, 2023

The service received at Vera Cadillac was excellent , highly recommend it to all my friends More

by SAMY16710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2023 -

Vera Cadillac responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

February 01, 2023

Amazing dealer, our seller was Willy and he made the experience fast and stress free. We got two cars, totally recommend More

by Veronika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willy Masot
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Feb 02, 2023 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business, Veronika, and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

February 01, 2023

My experience was excellent, it was a pleasure the way Carlos Caballero attended us there . We received the used car in excellent conditions. More

by rcompanioni
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2023 -

Vera Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

February 01, 2023

Can not talk to no one , I call regarding the care of my car ,they said they will call back , and do hear from them . More

by godboutm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Feb 02, 2023 -

Vera Cadillac responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Leonardo Pena Service Manager 954-517-7842

January 31, 2023

Awesome service our service advisor Eric is always a pleasure and keeps us in the loop with our vehicles . Service area for clients are always clean and well maintained . More

by vera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. Eric and Leo
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Jan 31, 2023 -

Vera Cadillac responded

Thank you! It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

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