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Vera Cadillac

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.8
3,562 Reviews
Welcome to VERA Cadillac Buick GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
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300 South University Drive

Pembroke Pines, FL

33025

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Showing 3,563 reviews

March 23, 2024

This dealer should be what other dealers should strive to be like. I was very impressed with the experience and the employees More

by bobd542
Recommend Dealer
Yes
Employees Worked With
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabino Ramos
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Mar 23, 2024 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Jorge Morales General Sales Manager

March 22, 2024

We bought an EV and part of the deal included 2 yrs of free charging with EVgo. They said they set it up, but it took 3 weeks and about 8-10 phone calls with them and Cadillac concierge to get them to sub More

by shamus.hillier
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jose Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kamel Bicelis Machado
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Vera Cadillac responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jorge Morales General Sales Manager

March 21, 2024

Great, fast, perfect My favorite tram Great overall service, communication Thank you very much Thanks More

by FRITZ FANDINO
Recommend Dealer
Yes
Employees Worked With
Edwin Montoya
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Mar 21, 2024 -

Vera Cadillac responded

Fritz, Thank you for your business and this review. We're happy to hear Edwin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

March 21, 2024

Thoroughly impressed with the premium service and exceptional care provided with the attention to detail. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio Rubio
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Mar 22, 2024 -

Vera Cadillac responded

Jerry, Thank you so much for your excellent review! We are so glad that Gio had the opportunity to work with you, and we are thrilled that you found your experience with us here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

March 20, 2024

I arrived on time for my appointment and did not have to wait to be helped. I was greeted the minute I arrived. He explained everything included in the service and how long the service would take. More

by al_gonzalez16
Recommend Dealer
Yes
Employees Worked With
Mikel Hernandez
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Mar 21, 2024 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 22, 2024 -

Vera Cadillac responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 19, 2024

The best customer service and professionalism , excellent service, I recommend this dealer, to buy your new car and perform service. More

by Delgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrrad Hernandez
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Mar 19, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with Conrrad and our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

March 19, 2024

Somebody was vaping in my car and left a vape in my car Upset very More

by alexf4
Recommend Dealer
No
Employees Worked With
David
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Mar 20, 2024 -

Vera Cadillac responded

Alex, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gustavo Rodriguez Service Director

March 19, 2024

Eric Tellechea is an excellent customer service representative for Vera Cadillac in all my five years of being a Buick owner. Trust and feeling as though the safety of my vehicle is of high importa More

by effectiveproperty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Tellechea
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Mar 19, 2024 -

Vera Cadillac responded

It's great to hear that Eric was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 20, 2024 -

effectiveproperty responded

Yes on how wonderful and humble and helpful Mr Eric Tellechea always working hard to make sure I get the best service.

March 17, 2024

Eduardo went above and beyond getting me my Escalade for MSRP, and always updated me on my order's status! More

by passjp
Recommend Dealer
Yes
Employees Worked With
Eduardo Cross
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Mar 17, 2024 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 19, 2024 -

Vera Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2024

My third vehicle with Vera and Mr Jose Otero. I won't go anywhere else. You guys exemplify what a car buying experience should be. More

by DocMolar
Recommend Dealer
Yes
Employees Worked With
Giuseppe Higuera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giuseppe Higuera
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Mar 16, 2024 -

Vera Cadillac responded

Thanks for your feedback on your recent visit to Vera Cadillac. It's great to hear that we were able to assist you and that you had such a positive experience. Experience The Vera Difference Jorge Morales General Sales Manager

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