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Vera Cadillac

Pembroke Pines, FL

4.8
3,460 Reviews
Welcome to VERA Cadillac Buick GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
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300 South University Drive

Pembroke Pines, FL

33025

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Showing 3,460 reviews

March 01, 2024

My wife and I had an excellent experience with salesman Jean Raymond, great customer service, very knowledgeable and courteous. More

by c.suescun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jean and our team, and we look forward to working with you again. Experience The Vera Difference Jorge Morales General Sales Manager

February 29, 2024

Very good service with Nestor everything was prepared when I arrived. It was great I would recommences Vera to my friends More

by Michel Cloutier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor
Mar 01, 2024 -

Vera Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

February 28, 2024

Great timely service Only issue was getting timely appointment date , but once established it was great More

by Andy
Recommend Dealer
Yes
Employees Worked With
Johnathan
Feb 28, 2024 -

Vera Cadillac responded

Andy, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Vera Cadillac, we look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

February 28, 2024

Very good services and welcome We are canadian and we do not speak very well english and they take the time to explain us . Thanks for good welcome and service More

by Manonb22
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Hernandez
Feb 28, 2024 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

February 28, 2024

Everyone was very helpful making buying a car a great experience. Jose Denis was great More

by doanfam
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jose Denis
Feb 28, 2024 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

February 27, 2024

I had to bring my car back multiple times. You kept saying you could not duplicate and I had to go show you more than once. On top of that the mechanic damaged a part during installation and I More

by GINO6
Purchase Time
Recommend Dealer
No
Employees Worked With
David
Feb 28, 2024 -

Vera Cadillac responded

Gino, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Leo Pena Service Manager

Feb 28, 2024 -

GINO6 responded

I asked my advisor to have the Service Manager call me but that never happened. Now that my complaint is public, you want to reach out. Yes, please do

February 26, 2024

Great Gio is just excellent to work with. It is such a pleasure. His is great. More

by RALPHVIERA17
Recommend Dealer
Yes
Employees Worked With
Gio
Feb 26, 2024 -

Vera Cadillac responded

Thank you for your kind words for Gio and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

February 26, 2024

The car took way to long to come off the production line for a customer who ordered a custom vehicle but I do not fault the dealership for that. What I fault them for is the experience after the vehicle arr More

by Jennredd
Recommend Dealer
No
Employees Worked With
Carlos Caballero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Caballero
Feb 26, 2024 -

Vera Cadillac responded

Jenn, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jorge Morales General Sales Manager

February 26, 2024

It was a great experience with no issues. There was no wait at all I would recommend Vera to my friends More

by jamesmeghan
Recommend Dealer
Yes
Employees Worked With
Conrad
Feb 26, 2024 -

Vera Cadillac responded

Thank you for choosing Vera Cadillac. Your feedback and rating mean a lot to us. We're glad Conrad was able to help, and we hope to see you again! Experience The Vera Difference Gustavo Rodriguez Service Director

February 25, 2024

Everything went perfect Mikel was very attentive Valet was very helpful Service was done quickly More

by RKCURB
Recommend Dealer
Yes
Employees Worked With
Mikel
Feb 25, 2024 -

Vera Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

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