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Vera Cadillac

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.8
3,459 Reviews
Welcome to VERA Cadillac Buick GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
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300 South University Drive

Pembroke Pines, FL

33025

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Showing 3,459 reviews

March 20, 2024

I arrived on time for my appointment and did not have to wait to be helped. I was greeted the minute I arrived. He explained everything included in the service and how long the service would take. More

by al_gonzalez16
Recommend Dealer
Yes
Employees Worked With
Mikel Hernandez
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Mar 21, 2024 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 22, 2024 -

Vera Cadillac responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 19, 2024

Eric Tellechea is an excellent customer service representative for Vera Cadillac in all my five years of being a Buick owner. Trust and feeling as though the safety of my vehicle is of high importa More

by effectiveproperty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Tellechea
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Mar 19, 2024 -

Vera Cadillac responded

It's great to hear that Eric was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Vera Cadillac! Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 20, 2024 -

effectiveproperty responded

Yes on how wonderful and humble and helpful Mr Eric Tellechea always working hard to make sure I get the best service.

March 19, 2024

Somebody was vaping in my car and left a vape in my car Upset very More

by alexf4
Recommend Dealer
No
Employees Worked With
David
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Mar 20, 2024 -

Vera Cadillac responded

Alex, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Gustavo Rodriguez Service Director

March 19, 2024

The best customer service and professionalism , excellent service, I recommend this dealer, to buy your new car and perform service. More

by Delgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conrrad Hernandez
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Mar 19, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with Conrrad and our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

March 17, 2024

Eduardo went above and beyond getting me my Escalade for MSRP, and always updated me on my order's status! More

by passjp
Recommend Dealer
Yes
Employees Worked With
Eduardo Cross
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Mar 17, 2024 -

Vera Cadillac responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 19, 2024 -

Vera Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2024

Excelente trabajo , servicio al cliente y auto , tiempo de espera corto entrega del aún perfecto More

by EMIARIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cobos-Vera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvette Breen
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Mar 17, 2024 -

Vera Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Vera Cadillac. Experience The Vera Difference Jorge Morales General Sales Manager

Mar 19, 2024 -

Vera Cadillac responded

¡Es fantástico saber que todo se hizo rápidamente y a su entera satisfacción! Gracias por elegir Vera Cadillac Buick GMC y esperamos verlo nuevamente.

March 16, 2024

My third vehicle with Vera and Mr Jose Otero. I won't go anywhere else. You guys exemplify what a car buying experience should be. More

by DocMolar
Recommend Dealer
Yes
Employees Worked With
Giuseppe Higuera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giuseppe Higuera
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Mar 16, 2024 -

Vera Cadillac responded

Thanks for your feedback on your recent visit to Vera Cadillac. It's great to hear that we were able to assist you and that you had such a positive experience. Experience The Vera Difference Jorge Morales General Sales Manager

March 16, 2024

always good very professional please stop asking for more words i like Vera but this is getting annoying More

by frannessen
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 17, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 19, 2024 -

Vera Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Vera Cadillac Buick GMC and we hope to see you again soon!

March 15, 2024

Service department took care of what I needed for my new GMC 3500 diesel truck. I have some additional accessories installed and I am super happy on the service that the dealership gave me specially the ser More

by chester.g.rojas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Rasmijn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience, Chester! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Jorge Morales General Sales Manager

March 15, 2024

I appreciate the shuttle service that you guys provide to get me back-and-forth from work and working with Christopher. He's always efficient and always has a right answer and takes care of everything for me More

by ROD59ESPINOSA
Recommend Dealer
Yes
Employees Worked With
Christopher Alejo
Report | Print
Mar 15, 2024 -

Vera Cadillac responded

Thank you so much for your excellent review, Rod! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Vera Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Experience The Vera Difference Gustavo Rodriguez Service Director

Mar 16, 2024 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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