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Vera Cadillac

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.8
3,459 Reviews
Welcome to VERA Cadillac Buick GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
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300 South University Drive

Pembroke Pines, FL

33025

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Showing 3,459 reviews

April 04, 2024

Christopher always takes care of my needs and concerns, from ordering new parts to making sure I have a loaner car available and picking up and delivering my vehicle before and after service to different l More

by eric.otero75
Recommend Dealer
Yes
Employees Worked With
Christopher Alejo
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Apr 04, 2024 -

Vera Cadillac responded

Hi Eric: It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Christopher always meets your expectations. Thank you for choosing Vera Cadillac, we look forward to having you as a valued customer for many years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

April 04, 2024

I have patronized this dealership for many years. This is the 3rd or 4th car I have purchased from Cadillac brand new. I have a problem with one of your cars and you charge me $310 just to tell me More

by FLORAJONES6754
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gabino Ramos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joan Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Vera Cadillac responded

Flora, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jorge Morales General Sales Manager

April 03, 2024

Easy to make an appointment, anwar was professional & friendly. Car was serviced quickly and washed and detailed. Pick up was easy and no wait to pay More

by LAMCCLEARY11
Recommend Dealer
Yes
Employees Worked With
Anwar
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Apr 03, 2024 -

Vera Cadillac responded

Thank you for your business and this review. We're happy to hear Anwar was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Experience The Vera Difference Gustavo Rodriguez Service Director

April 03, 2024

Easy. Pleasant. Quick. I had an enjoyable experience Everyone was attentive, courteous and friendly Thank you More

by REDCC5
Recommend Dealer
Yes
Employees Worked With
Mikel
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Apr 03, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Experience The Vera Difference Gustavo Rodriguez Service Director

April 03, 2024

Always had a good experience with Christopher. I always go back to him. He keeps me informed and explains everything clearly. More

by Raffiet33
Recommend Dealer
Yes
Employees Worked With
Christopher Alejo
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Apr 03, 2024 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Christopher here at Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

April 03, 2024

Christopher always goes above and beyond to make sure I'm well taken cared of in a timely manner More

by Raffiet33
Recommend Dealer
Yes
Employees Worked With
Christopher Alejo
Report | Print
Apr 03, 2024 -

Vera Cadillac responded

We are very happy to hear that Christopher provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

April 03, 2024

Vehicle came back damaged from repair. Called multiple times. No one has called back or reached out regarding it. Vera’s 5 minutes from my home but I’ll gladly drive longer from now o More

by leogaston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Apr 03, 2024 -

Vera Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Leo Pena Service Manager 954-517-7842

April 03, 2024

Great service department , especially Michael Crato. Lewis is wonderful sales person and will purchase another car from him. Thank you! More

by linsay121477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Vera Cadillac responded

Thank you! Michael, Lewis, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

March 30, 2024

my experience with Vera was geat, excellent in fact. Nevertheless I totally dislike a $310 per hour diagnostic rate. That is outrageous!!!! Christopher was professional, friendly, emphatic and very thor More

by LAVORAHOLIDAY3198
Recommend Dealer
Yes
Employees Worked With
Christopher Alejo
Report | Print
Mar 31, 2024 -

Vera Cadillac responded

Thanks for sharing about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

March 30, 2024

Great service as always which is why I always get my service done here and will continue to come back More

by lagunadan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 30, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

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