Vera Cadillac

The service was great. The advisor Mikell Hernandez was able to give me flexibility on the schedule. It was very fast. La atención es muy profesional por parte de todos los empleados. able to give me flexibility on the schedule. It was very fast. La atención es muy profesional por parte de todos los empleados. More

Eric was very rude and unprofessional. He never informed me about the status of my car repair. He was very condescending when he spoke to me. I need a different advisor. me about the status of my car repair. He was very condescending when he spoke to me. I need a different advisor. More

Mike waited on me .Mike kept me informed about what they had to do. He also informed me about things that needed to be service and gave me an opportunity to to decide if I wanted To care of it now. they had to do. He also informed me about things that needed to be service and gave me an opportunity to to decide if I wanted To care of it now. I did not feel pressured. More

Jason Back was really professional and informative, we had a really great experience, he took the time to go over different options and best car. Thank You! had a really great experience, he took the time to go over different options and best car. Thank You! More

The easiest financial process I have ever undertaken, and the sales person Orlando Pena went out of his way to secure the vehicle I wanted. Thanks Vera the sales person Orlando Pena went out of his way to secure the vehicle I wanted. Thanks Vera More

Service personnel made me feel welcomed and they were very friendly. Kept me informed all the time and I was very satisfied with the service very friendly. Kept me informed all the time and I was very satisfied with the service More

Willy and staff were great, and we saved a lot of money with our deal! Our transaction was simple and quick, we had our new XT6 delivered right to our home. with our deal! Our transaction was simple and quick, we had our new XT6 delivered right to our home. More

I was very disappointed with my recent service. I felt very insignificant. It was a basic oil change. I was told it could take up to 1 and 1/2 hours. I was the only one waiting in the waiting room. I very insignificant. It was a basic oil change. I was told it could take up to 1 and 1/2 hours. I was the only one waiting in the waiting room. I received an initial text from my service provider.but no communication after that time. After it was more than an hour and 45 minutes later, I decided to try to find someone to assist me. There were no smiles or friendly staff around. Finally one guy acknowledged me and asked if he could help me. He called over to get status on my car and said that they just finished and would be bringing it up to me. A few minutes later an older gentleman parked my car outside from where I was waiting. After I returned from paying the cashier, he handed me my keys to walk and get my own car in the parking lot. I have never been treated so poorly at a dealership. In all honesty, this is my first Cadillac purchase after having 5 Acura cars in the past with excellent customer service. I am reconsidering my decision to get a Cadillac in the future. The saddest part is that I am not a complainer but always the first to give a compliment. More

As usual Vera Cadillac issues great service and customer satisfaction Eric and anwar are two of the most respectful and kind members of the team along with a host of others that make Vera Cadillac the best. satisfaction Eric and anwar are two of the most respectful and kind members of the team along with a host of others that make Vera Cadillac the best. I look forward to seeing all of them soon. Take care and god bless. More

Great customer service service advisers great but had my truck two days and couldn't figure out the problem had to contact gm and supposedly start a case and they said they will get back to me truck two days and couldn't figure out the problem had to contact gm and supposedly start a case and they said they will get back to me More