Vera Cadillac

This has been the most dishonest dealership I have ever dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and dealt with—completely untrustworthy. Despite purchasing two Escalades from this dealership on the same day, I was met with nothing but excuses and unkept promises regarding the lease of a 2024 Lyriq. It is absolutely unacceptable for the general manager to look a customer in the eye, shake their hand, and promise to deliver a car at an agreed-upon price, only to later provide a bunch of excuses about needing more time and claiming that they are doing you a favor and getting you out of a negative equity car. Amazingly and conveniently the other car I was interested in leasing is no longer available because the dealership owner sold it. These excuses reflect unprofessionalism and a complete lack of integrity. If you are unable to deliver on a product or agreement, the least you can do is be honest and say, “We’re sorry, but we cannot complete this deal.” This level of dishonesty and mismanagement is unacceptable and leaves a lasting negative impression on your business and more importantly on the Cadillac brand. More

Words can’t express how many countless times Gus & Leo have genuinely had my back. Rich definitely knows how to hire legends. I have more cars then I can handle but my Escalades..dealing or rather being have genuinely had my back. Rich definitely knows how to hire legends. I have more cars then I can handle but my Escalades..dealing or rather being covered by Gus’s leadership and customer service as well Leo’s knowledge literally make rotating these trucks manageable! They keep me going, literally! There’s no way I could maintain my fleet w superb excellence and in top shape of all my Escalades if it literally wasn’t for Rich (Vera Cadillac Superiority in Everything- Sales, Repairs, & Family like Mentality, his Customers Service for his clients and genuine love for his entire team) Gus (Genuine Customer Support, High Emotional Intelligence & Leadership) and Leo( Wickedly fast wit and know how w almost every model Cadillac) I wouldn’t be in business. Say what you want, for me hands down these guys have my back EVERY SINGLE TIME! Simply put, it’s Vera for me! More

Great experience at Vera Cadillac. I was greeted by Mr. Gus Guerra and assisted by a professional. Everything went amazingly fast and smooth. I will definitely recommend this extraordi I was greeted by Mr. Gus Guerra and assisted by a professional. Everything went amazingly fast and smooth. I will definitely recommend this extraordinary person. Astonishing! Angel Menendez More

Nathan is fantastic. But my 2024 Mazda only came with one key and Vera won’t pay for a second key. I never thought when vehicle shopping I would need to ask if it comes But my 2024 Mazda only came with one key and Vera won’t pay for a second key. I never thought when vehicle shopping I would need to ask if it comes with 2 keys. They feel I am responsible for purchasing a second key. I just spent over $30,000. And Vera can’t provide a second key. I was told had I bought my car at a Mazda dealership I could get a second key at no cost. So that tells me I should have made my purchase at a Mazda dealership. Not happy having to spend more $$$ for a key fob!!! More

Great overall experience purchasing my first Cadillac! I'm very excited to see what the future holds. 🙂 I'm very excited to see what the future holds. 🙂 More

Great attention as soon as you walk in everyone offering you something to drink as well as something to eat. Amazing experience. you something to drink as well as something to eat. Amazing experience. More

I had an exceptional experience with Vera Cadillac and GMC. The service provided by Christopher Alejo was outstanding. He was professional, attentive, and made sure all my concerns were addressed. The tea GMC. The service provided by Christopher Alejo was outstanding. He was professional, attentive, and made sure all my concerns were addressed. The team went above and beyond to ensure everything was handled efficiently. I highly recommend their services and will definitely return in the future. More

VERA was awesome! I recommend to everyone I know. They made the car buying experience quick and easy! I recommend to everyone I know. They made the car buying experience quick and easy! More

Working with Gus Guerra was an exceptional experience. From the moment I stepped into the showroom, Gus warm and friendly personality set the tone for what turned out to be an outstanding car – buying jou From the moment I stepped into the showroom, Gus warm and friendly personality set the tone for what turned out to be an outstanding car – buying journey he possesses a perfect combination of professionalism, knowledge, and elegance. Because of him I fell in love with my New Cadillac XT5. Exceptionally well done. Teresa y Ignacio More

Mikell Hernandez your service advisor is great and very professional always.There should be more employees like him. He goes above & beyond! professional always.There should be more employees like him. He goes above & beyond! More