Ventura Toyota

Worst Customer Experience I have ever had at Ventura Toyota. Our family has a long history/record with purchases with this specific dealership. This incident occurred exactly a week ago today on Saturda Toyota. Our family has a long history/record with purchases with this specific dealership. This incident occurred exactly a week ago today on Saturday, November 9th. Jennifer gave me a rude and unprofessional response on why my vehicle was taking almost 3 hours for a rotation and multi-point inspection. Another client before me was also anxious and went up to Jennifer to ask why their vehicle was just parked outside. She told me that she was not in charge of the scheduling staff on Saturday. She also demanded that I sit at the lobby even though I was being assisted at that time. I let her know that I will never be assisted by her again and I will schedule an appointment with Carlo Mata who has always been amazing. I will be filing a complaint with her supervisor Richard Newman and expect him to contact me. More

Luis Martinez has excellent and informative service. Great sense of humor. Deserved to be acknowledged. Highly recommend him when coming to purchase a vehicle. Great sense of humor. Deserved to be acknowledged. Highly recommend him when coming to purchase a vehicle. More

Luis Martinez was excellent with his service to us. Very knowledgeable and accommodating. I will highly recommend him. He made us feel good with the purchase. He deserves to be acknowledged with his wo Very knowledgeable and accommodating. I will highly recommend him. He made us feel good with the purchase. He deserves to be acknowledged with his work. Thank you More

We had the best experience at Ventura Toyota. Luis Martinez greeted us at the door and from there we were rested with so much kindness and respect. Luis is so friendly and so helpful. He even got Luis Martinez greeted us at the door and from there we were rested with so much kindness and respect. Luis is so friendly and so helpful. He even got us drinks and pizza! We found our dream car and he made the process so easy! Octavio was also so kind and helpful! He gave us the most respectful treatment and helped us get such a great deal on our new car! Thank you both for making buying a new car such a great experience. More

Luis is sensational. I have worked with him for years and I have referred family to him because he has amazing customer service and makes the car buying process so easy. I have worked with him for years and I have referred family to him because he has amazing customer service and makes the car buying process so easy. I feel comfortable working with him and everyone should ask for him if you are interested in a vehicle. More

Deon this guy is veri good sales person helping you alot thanks is great place to buy you new car alot thanks is great place to buy you new car More

He is very nice and pleasant to talk to. Very helpful salesman. Would definitely come back to him for help. Very helpful salesman. Would definitely come back to him for help. More

Deon, is the most helpful salesmen I have ever experienced. He showcased every vehicle I requested and is very knowledgeable about the vehicles he is selling will be returning again experienced. He showcased every vehicle I requested and is very knowledgeable about the vehicles he is selling will be returning again More

This dealership is very well organized and efficient with helping in the process. Would recommend to others. helping in the process. Would recommend to others. More

He is very nice and pleasant , will come back , made me feel welcome. He gave a tour of the whole place feel welcome. He gave a tour of the whole place More