Varsity Lincoln
Novi, MI
Filter Reviews by Keyword
By Type
Showing 422 reviews
As usual, my interaction with the service staff at Varsity Lincoln was exceptional. Joe Perinelo was the Service Consultant that assisted me today. He was courteous, professional, and helped me sele Varsity Lincoln was exceptional. Joe Perinelo was the Service Consultant that assisted me today. He was courteous, professional, and helped me select a restaurant to have breakfast at while I waited for my vehicle! Thank you, Varsity Lincoln. More
This dealership understands the concept of service. Exceptional response to all questions and concerns. Fantastic selection of new and used vehicles. The staff was very knowledgeable and friendly. The Exceptional response to all questions and concerns. Fantastic selection of new and used vehicles. The staff was very knowledgeable and friendly. The close was fast and easy. I highly recommend Varsity Lincoln for any car purchase. More
Robert and Joe (Service Advisors) assisted me with repairs to my Lincoln. The both provided great communication and ensured a high quality repair. Thank you for the great customer experience. repairs to my Lincoln. The both provided great communication and ensured a high quality repair. Thank you for the great customer experience. More
This is a very well run dealership. I have done business with them for the past 20+years, specifically with Jere Law. He has always been very honest with me. There is no “hard sell “. H I have done business with them for the past 20+years, specifically with Jere Law. He has always been very honest with me. There is no “hard sell “. He is exceptional at communicating, always available, approachable, and precise. I have also had experiences with Rudy in the body shop , and Brandon in the service department. Again very professional. I could not expect this type of service from any other dealership. I will certainly continue to do business with Varsity Lincoln More
Amy and the team in the collision center were friendly, communicative, thorough. The work was done with quality and in a timely manner. I really appreciated how they worked directly with my insurance compa communicative, thorough. The work was done with quality and in a timely manner. I really appreciated how they worked directly with my insurance company and kept me posted throughout the repair process. More
From the first time that I called the dealership until I drove away in my new car, Lana was great. I did not expect the experience to go as well as it did. I kept praying asking God for a miracle because I drove away in my new car, Lana was great. I did not expect the experience to go as well as it did. I kept praying asking God for a miracle because I had so much negative equity and God answered my prayer. I would suggest anyone trying to trade in your vehicle with negative equity wait until Black Friday. My truck had a discount of $11k. It's worth the wait for me. When Lana called and told me that I was approved, all I could do was thank God. When I met her, she was very positive and she wanted me to get the SUV that I desired. She didn't call me trying to give me anything else. There was never a disappointing moment during the entire process. While I was waiting in the lounge, I enjoyed the snacks and talking with some of the other customers who all had a warm and welcoming attitude. There was one guy who worked there that I was talking to, he was so friendly that I thought he was a customer, but he was the guy who worked in the repair shop, he loved sports and I enjoyed listening to him talk. It was overall and very nice experience. I didn't feel rushed or ignored as I have felt at other dealerships. I love my 2020 Lincoln Nautilus. It's an upgrade from my 2015 Lincoln MKC. The MKC was my first Lincoln, I switched from BMW and that was the best decision I could have made. I had over 200k miles and my MKC and it never broke down on me. I have driven all across the world in that MKC. So I look forward to my journey in the Nautilus. I am confident that I will love this truck just as much. With all the bells and whistles, it's most definitely an upgrade. The guy in the finance department sold me the best warranty on the planet. I'm telling you Lana and her crew owes me nothing. 10 star ✨ all day. More
Varsity truly lives up to its presidential award status. The service writer Brandon continues to keep me in the loop on any concerns on my vehicles without having to contact him. He is extremely knowledgeab The service writer Brandon continues to keep me in the loop on any concerns on my vehicles without having to contact him. He is extremely knowledgeable about the product and sensitive to the customers time constraints. The entire Varsity team is outstanding! More
Excellent Service before the sale Rich Jeleniewski and Lisa Damico provided everything needed to complete this sale. Very professional and pleasant to deal with . This is my fourth or fifth Lincoln with n Lisa Damico provided everything needed to complete this sale. Very professional and pleasant to deal with . This is my fourth or fifth Lincoln with no issues. Paperwork completion was flawless. They are the best. More
Lisa did a great job of responding to my initial inquiry and providing details on applicable and available vehicles. Judd then took over when we came to view the vehicle and was a pleasure to work with. Onl and providing details on applicable and available vehicles. Judd then took over when we came to view the vehicle and was a pleasure to work with. Only part that could have been improved was the paperwork portion. Had thought the paperwork would be ready when I arrived to purchase the vehicle as I had talked to Steve the day before but it was not. I believe he wanted to pitch additional warranties again that I had already mentioned I did not want. Will buy more vehicles here in the future. More