Varsity Lincoln

Very Dissatified Customer I had an extremely unpleasant experience at Varsity Lincoln in Novi, Mi. My story is long, but there is a character limit here. The summarized v I had an extremely unpleasant experience at Varsity Lincoln in Novi, Mi. My story is long, but there is a character limit here. The summarized version is that the dealership personnel did not communicate with each other, which resulted in me making a 2 hour drive each way for a car that was already sold when I got there. The salesman I had been working with was off, and the person he asked me to work with when I got there knew nothing about the sale I had been working on. After standing around for 15 minutes waiting to talk to someone in authority (at their request, not mine). The individual I was directed to was unapologetic, somewhat confrontational, and rude to me. When I very calmly said that I would not be shopping there, and that my internet review of them would be unfavorable. He said (this is a quote), "I don't know if that is a threat or a promise..." then proceeded to tell me how I was at fault for the situation. When I interrupted him, he said (another quote) "I listened to you, now you listen to me..." and continued to tell me what I should done to avoid this. I want to be very clear that I never raised my voice, never called anyone any names, never cursed, and never made any threats (unless you feel that the above was really a threat). I really feel that he was more interested in telling me why I was wrong than trying to make the situation better. I feel that I had been very professional (especially given how angry I was). I have to state that he was correct in that I could have placed a deposit on the car earlier, but I had agreed with the salesman that I would do so over the phone on Saturday morning before I left for the dealership because I was unsure if I would be able to make the long drive. The salesman could not be reached on the phone (even though he said call him on Saturday morning). We were only able to text. The salesman didn't pass along the specifics of the deal (even though we agreed he would call and have the car and the paperwork ready for me when I got there). I don't care that they sold the car (mistakes happen and I could have helped the situation), but I do object to their mishandling of the situation, and then treating me like I was the cause of it, when I was the one who did exactly what I said I would. More

Excellent Experience! Needed a vehicle quickly. Dealer contacted me right away, provided concierge service and helped me select a new vehicle. Administrative work was smoot Needed a vehicle quickly. Dealer contacted me right away, provided concierge service and helped me select a new vehicle. Administrative work was smooth and easy. The Lincoln Varsity staff was professional and friendly. Overall an outstanding experience. I recommend this dealership to whomever is looking for a new ride. More

Certified used car purchase.. Ben Leece and staff went above and beyond my expectations, the selection at Varsity far exceeded other Dealerships I visited. I believe the prici Ben Leece and staff went above and beyond my expectations, the selection at Varsity far exceeded other Dealerships I visited. I believe the pricing was fair and the terms met my budget. Overall a very comfortable and easy process at Varsity . More

great friendly people Service and sales were excellent.....the overall experience was exceptional I would recommend this dealer to everyone. Our salesman was very knowledge Service and sales were excellent.....the overall experience was exceptional I would recommend this dealer to everyone. Our salesman was very knowledgeable and informative new the products. More

Lincoln MKZ and Varsity Lincoln - Two Home Runs Just picked up a new Lincoln MKZ from Varsity Lincoln in Novi MI. This was one of the best dealer experiences I have had. Jim Salloum was very helpful Just picked up a new Lincoln MKZ from Varsity Lincoln in Novi MI. This was one of the best dealer experiences I have had. Jim Salloum was very helpful and a pleasure to work with. The Varsity team made sure I was given the best deal to fit what I was looking for. I highly recommend Varsity Lincoln in Novi. More

outstanding people and service great dealership, anyone buying a car should visit this dealership. great service, knowledgeable of the products they sell. I send everyone I know tha great dealership, anyone buying a car should visit this dealership. great service, knowledgeable of the products they sell. I send everyone I know that wants to buy a car there. More

Great experience leasing another car from Varsity Lincoln Getting into a new car was quick and painless. My lease was running out and I needed a new car quick. I emailed Barry Harnos and he focussed in on wha Getting into a new car was quick and painless. My lease was running out and I needed a new car quick. I emailed Barry Harnos and he focussed in on what I wanted, had the car in stock with the options I needed. He also helped me figure out how to arrange my golf clubs in the trunk of my new MKZ hybrid. I would recommend Barry and Varsity Lincoln to anyone. More

Bought a New Lincoln MKX Today, I purchased a new Lincoln MKX from Varsity Lincoln. My salesperson, Debra Edwards was fantastic. She is extremely knowledgeable and spent an ho Today, I purchased a new Lincoln MKX from Varsity Lincoln. My salesperson, Debra Edwards was fantastic. She is extremely knowledgeable and spent an hour with me going over all of the features of the new MKX. Anyone interested in purchasing a new car from Varsity Lincoln, I would recommend that they talk to Debra. More

Bought my Lincoln MKX from Karen Sabatini Shes the BEST! I purchased my Lincoln MKX from Karen Sabatini at Varsity LIncoln . She is the BEST!!!! I was comparing the 2015 Lincoln MKC vs MKX I was not sure I purchased my Lincoln MKX from Karen Sabatini at Varsity LIncoln . She is the BEST!!!! I was comparing the 2015 Lincoln MKC vs MKX I was not sure which one was best for me. She helped me figure out which was best for me, for what I needed to use the car for. She was not overwhelming or pushy at all! She helped me with vehicle options, employee pricing. Leasing and payments. She treated me like I was her 1st customer even though she has been doing this for 15 years. I would totally recommend her. Go into Varsity LIncoln and ask for Karen Sabatini ( 248) 465-8243 and tell her Cyndi sent you :) You won't be sorry! More

Best Experience After looking at several dealer ships i stopped when i found varsity! My sales woman Denise Baiardi Provided top of the line excellent costumer servic After looking at several dealer ships i stopped when i found varsity! My sales woman Denise Baiardi Provided top of the line excellent costumer service not to mention the very nice dealer ship atmosphere and friendly staff. My sales woman went above and beyond to get me the exact vehicle i wanted with payment i needed i will forever be a costumer of varsity. I highly recommend Denise and varsity's friendly staff. More