Varsity Lincoln

Mazen provided exceptional customer service. The entire leasing process was made seamless by him, and he went the extra distance to ensure full satisfaction. Thank you Mazen! The entire leasing process was made seamless by him, and he went the extra distance to ensure full satisfaction. Thank you Mazen! More

Best customer service I’ve ever had , worried about nothing at all , would 100% come back nothing at all , would 100% come back More

Mazen did an amazing job. Went the extra mile and wasn’t pushy like most sales people. I was probably annoying to deal with and he took care of it no matter what it took. Will Went the extra mile and wasn’t pushy like most sales people. I was probably annoying to deal with and he took care of it no matter what it took. Will for sure be looking to get into another Lincoln after my term is completed. More

Great prompt service, Mazen understood exactly what I wanted and delivered in a timely manner. By far the smoothest vehicle transaction I have went through. See you soon for my second car :) wanted and delivered in a timely manner. By far the smoothest vehicle transaction I have went through. See you soon for my second car :) More

First I want to say Amy is so polite and kind-hearted and so is Carl he does great work very friendly I highly recommend them to everybody I talk to about the service that I had there 2nd time getting my car so is Carl he does great work very friendly I highly recommend them to everybody I talk to about the service that I had there 2nd time getting my car fixed I wouldn't go nowhere else but there you guys rock and I thank you so much I think they need to be recognized and get a bonus thank you More

An excellent transaction Mazen made my experience a frictionless one thanks for your business and support frictionless one thanks for your business and support More

I’m very happy with the service and attention that I have received from Varsity Lincoln. I took my MKZ in for a repair of the sunroof with the impression that it would be covered under the extended warranty received from Varsity Lincoln. I took my MKZ in for a repair of the sunroof with the impression that it would be covered under the extended warranty that I had purchased from the dealer. Once it was looked at by the mechanic I was informed that it would not be covered as it was considered a wear item like tires and the repair was going to be $2400. The vehicle has very low mileage and I had used the sunroof only a few times in the 4 years that I had owned the vehicle. I was naturally upset and talked to Rich J, the salesman who sold me the warranty. He looked into the problem and told me that unfortunately it was diagnosed correctly. The great thing was that he suggested a possible solution to my problem and provided direction and a phone number to help get it resolved. I followed his advice and within a few days Lincoln offered to cover the repair completely at no charge and also provided me with a rental car at no cost. Thanks to Rich and the service manager Bill H a very disturbing situation was turned into a great experience. Thanks to all at Varsity Lincoln! More

The reason I keep buying my cars exclusively from Jere Law, General Manager and Pre-Own Director at Varsity Lincoln in Novi, is because of the unmeasurable value of his experience in the industry. Last w Law, General Manager and Pre-Own Director at Varsity Lincoln in Novi, is because of the unmeasurable value of his experience in the industry. Last week I purchased my 15th vehicle from Jere. The buying process is perfected at Varsity Lincoln in Novi. Jere rolls out the red carpet for his customers and the staff at Varsity Lincoln follows the same welcoming behaviors. I am a knowledgeable consumer that does their homework before I buy a big purchase. Jere is very honest and goes out of his way to find the correct SUV/Truck for myself and my family. Not once, have I disagreed with the advice and guidance Jere has offered in my buying history. For that reason, I will keep coming back for my future auto purchases. More

Overall, I have been very pleased with the service dept and staff. I did have one miscommunication recently with a team member based on scheduling an appointment. However, that was quickly resolved by Bran and staff. I did have one miscommunication recently with a team member based on scheduling an appointment. However, that was quickly resolved by Brandon in Service. He apologized for any mishap and IMMEDIATELY got my vehicle in for Service. Brandon was quick to react, quick to confirm that I was content and followed up with me during the process with updates and time frames. He is very knowledgeable and accurately predicted what he thought would be needed, and then made sure to update me and proceed to have everything taken care of right away. Both my wife and I have been in touch with Brandon over the past few years and he is ALWAYS ready to help. He is a true asset for the dealership....and for the customer! He is the kind of person that any company would love to have working with their customers Thanks Brandon!! Q More

Both Vladamir and Linda were extremely instrumental in my first Lincoln purchase. Vladamir asked me just a few simple questions regarding what I was looking for, and two days later the deal was done! Both r first Lincoln purchase. Vladamir asked me just a few simple questions regarding what I was looking for, and two days later the deal was done! Both reps have winning personalities and they have earned a lifelong customer! Thank you for everything! More