Varsity Lincoln

Great NEW car buying experience! I was helped through every (easy) step by Barry Harnis whose commitment to a great customer experience cones naturally and genuinely. Love my new MKZ I was helped through every (easy) step by Barry Harnis whose commitment to a great customer experience cones naturally and genuinely. Love my new MKZ and thanks to Barry at Varsity Lincoln, the route to ownership was made easy. Thanks! More

repaired wrong item On Wednesday and Thursday of this week I’ve had the “pleasure” in dealing with Varsity Ford on Grand River in Novi. I had made an appointment Wednesd On Wednesday and Thursday of this week I’ve had the “pleasure” in dealing with Varsity Ford on Grand River in Novi. I had made an appointment Wednesday to have a rear wheel bearing replaced (ominous drone coming from the rear). I managed to get the car there at 7:45 AM and told Jen (service write-up) of my suspicion. I was asked if there was anything else. I told her about the change-lane indicator being out and that I was getting poorer gas mileage, probably from the dying wheel bearing. She confirmed I had paid for an extended warranty and much of this was probably covered. At 4:00 PM that day I called to check on the status of the car and was told that the tech had not inspected the wheel bearing but the wiring for the change lane indicator was on deck. I reminded Jen that I had an appointment that day to have the bearing addressed and I would be in Thursday to pick up the car. 8:00 AM Thursday I was there to get the car. Jen went to check on it and informed me that they just pulled it into the service bay. I reminded her again of my appointment and she retorted that I had it in for three things: bearing, gas mileage and change lane light. In many industries this might be called “goldbricking.” The change lane indicator was secondary and the lower gas mileage was diagnostic of the wheel bearing. The car was ready for me in the parking lot and the $100 deductible for the wiring done could be paid at the cashier. Here is my perspective on this. You walk into an optical shop (office) to get a scratch on your prescription glasses repaired. The tech confirms the paid lens warranty is still in effect. Anything else need to be addressed (goldbricking). Yes, the nosepads seem to be worn out. An appointment is made so that the new lenses can be cut to your frame and inserted. You drop the glasses off a few days later for the service – call that afternoon to check on status, only to find that although the lenses were in stock the optician was backed up and could not get to your job. You pick up your glasses the following morning to find the scratches intact and that there is a $10 charge for the nosepads. Obvious questions are: 1. Doesn’t an appointment imply commitment and consequently some priority? 2. Do you pay for a warranty to mitigate risk or to enable the vendor to sell you other products? Sincerely, James R. Bohdan, O.D. More

MKc purchase The new car sales and delivery experience was great. My sales person (Robert Grabos) did a excellent Job. The delivery to my house and the setting u The new car sales and delivery experience was great. My sales person (Robert Grabos) did a excellent Job. The delivery to my house and the setting up the cars connections was really a big pllus. More

Great Experience This is my first lease at Varsity Lincoln and was by far the best experience. I have leased Lincolns at other suburban Detroit dealerships and there i This is my first lease at Varsity Lincoln and was by far the best experience. I have leased Lincolns at other suburban Detroit dealerships and there is no comparison. Great follow up by Lisa Damico and Jim Salloum made the deal effortless. Jim provided a excellent tutorial on the new features. I would definitely recommend Varsity Lincoln! More

Doing new lease on Lincoln/picking up car. Wonderful experience. Everything was all ready for me. As usual, John Treharne, whom I have been going to for 25 years, was prepared, efficient, court Wonderful experience. Everything was all ready for me. As usual, John Treharne, whom I have been going to for 25 years, was prepared, efficient, courteous and showed me everything about how to run the car in great detail. He's the best! More

Ultimate Lincoln Experience You will be blown away by the professionalism, engaging environment, friendly conversation and most important amazing vehicles provided by Varsity Lin You will be blown away by the professionalism, engaging environment, friendly conversation and most important amazing vehicles provided by Varsity Lincoln. The vehicle had been cleaned and was warming up upon arrival for the test drive and the professionalism of our representative Mike Cash was superb! Varsity is a dealership like none other and I can't imagine going anywhere else! You will never be disappointed More

Great experience with Varsity Lincoln for our new MKC . This dealership is top notch . Very professional & helpful staff . Nick Zoccola our salesperson was very professional and gave us suggestions and advi This dealership is top notch . Very professional & helpful staff . Nick Zoccola our salesperson was very professional and gave us suggestions and advice for the vehicle . Our sales experience was quick and professional . Will definitely consider Varsity Lincoln in future also . I would recommend Nick to our family and friends. More

New Lincoln 2017 MKZ Excellent dealership with experienced sales and support staff. My salesperson Mark Ambrosiak always puts my best interests first - he actually change Excellent dealership with experienced sales and support staff. My salesperson Mark Ambrosiak always puts my best interests first - he actually changed our paperwork on the day we bought the car in our favor as additional rebate money was available. Will continue to be a loyal Varsity customer. More

My 2007 Mercury Milan was totaled on October 22, 2017 I have been a loyal and happy client of Varsity since I bought my Milan. I had a wonderful experience from buying, it to all service visits. I purch I have been a loyal and happy client of Varsity since I bought my Milan. I had a wonderful experience from buying, it to all service visits. I purchased my Ford Escape through Varsity too. Jim Salloum was my dealer and was a great help servicing me as well as Jim Montroy who sold me the Milan. I will always recommend Varsity for sales and service. More

Terrible customer service Every time our lease is up, I dread dealing with our agent. It gets harder and harder to get a call back. Let me note that this would be our 3rd Linco Every time our lease is up, I dread dealing with our agent. It gets harder and harder to get a call back. Let me note that this would be our 3rd Lincoln with Kevin so we're loyal customers. I called him a few months ago and told him we wanted to turn in lease early, he said he would run a few numbers and call me back. Never did. Then I call the dealership and they tell me I have to setup an appointment. WHAT! Its 2017. No one wastes hours at a dealership, you get me a quote and if I agree, I come in to test drive or to sign the paperwork. What kind of customer service are they providing. Then, after contacting another dealer for a quote, I was told that what we're paying now is about $60 more than we should be paying. Terrible customer service and dont do anything for loyal customers. Dont shop here. More