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Varsity Lincoln

Novi, MI

4.9
426 Reviews

48251 Grand River Ave

Novi, MI

48376

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Showing 426 reviews

December 02, 2024

Outstanding work on my Lincoln winter tire swap and oil change by technician Cess Jackson and Service Advisor Bill Hardin. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Bill Hardin and technician Cess Jackson
Dec 03, 2024 -

Varsity Lincoln responded

Dave, Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that Cess and Bill provided outstanding service during your recent visit. We'll be sure to pass along your feedback to both of them—they’ll be delighted to know their work made a positive impact.

November 23, 2024

My experience using Varsity Collision Center in Novi/ Wixom was outstanding. I had an unfortunate accident when I was backed into by another car, and Varsity Collision made this inconvenience be as easy More

by Cortney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor and Amy
Nov 25, 2024 -

Varsity Lincoln responded

Cortney, Thank you so much for the kind words! We're so glad to hear that Taylor, Amy, and the team at Varsity Collision made what could have been a stressful situation much easier for you. We strive to provide top-notch service and are happy to know the repairs and courtesy car made everything more convenient. We truly appreciate your recommendation and hope you won’t need our services again under similar circumstances, but we’ll be here if you do!

November 22, 2024

I am a stickler for good service and we had a great experience with Sam Jamoua . He was very knowledgeable on every question we had regarding the car and all the paperwork . The whole dealership was v More

by garyrj607
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Jamoua , Mazen Amir
Nov 25, 2024 -

Varsity Lincoln responded

Thank you for sharing your experience! It's great to know that Sam provided such knowledgeable and attentive service and, our entire team made your purchase smooth and enjoyable. We appreciate your kind words and look forward to assisting you again in the future!

November 12, 2024

Friendly and efficient. Got us the car we wanted and delivered it to us. Great communication. More

by manz715
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mazen Amir
Nov 13, 2024 -

Varsity Lincoln responded

Thank you for the kind words! We’re so glad to hear that everything went smoothly and that we could get you the car you wanted with great communication along the way. Delivering a seamless and convenient process is what we aim for. Enjoy your new car, and please don’t hesitate to reach out if there’s anything else we can help with!

November 12, 2024

Joe Perinelo, best service consultant I’ve dealt with since servicing my car at Varsity Lincoln. He understands the true meaning of customer service with his attentiveness, engagement and genuine care a More

by JSnipes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Perinelo
Nov 13, 2024 -

Varsity Lincoln responded

Thank you so much for sharing your wonderful feedback about Joe! At Varsity Lincoln, we’re dedicated to putting our customers first, and it's clear that Joe truly exemplifies this commitment. We’ll make sure to pass along your kind words to him. We look forward to serving you again and continuing to exceed your expectations!

November 12, 2024

Mazen was very thorough and prompt in answering my questions. Overall good experience with Varsity Lincoln. More

by TOPPERMANN
Recommend Dealer
Yes
Employees Worked With
Mazen Amir
Nov 13, 2024 -

Varsity Lincoln responded

Thank you for your feedback! We're delighted to hear that Mazen provided thorough and prompt answers to your questions and that you had a positive experience with us. At Varsity Lincoln, we strive to make every interaction smooth and informative. We look forward to assisting you again in the future!

November 09, 2024

Varsity Lincoln is the best dealership I have had the pleasure to work with. The service department is fantastic. My service adviser Bill Hardin deserves a shout out for his excellent customer service. More

by Karnsara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Jelinowski Sales., Bill Hardin service department
Nov 11, 2024 -

Varsity Lincoln responded

It sounds like you’ve had a top-notch experience with us, especially with Bill. His dedication to friendly and dependable service truly sets a high standard for customer care. It’s great to hear that our service department consistently delivers, making it a place you would confidently recommend to other Lincoln owners. Thank you for sharing your experience!

November 05, 2024

Mazen was great and was extremely helpful. He was prompt and was very thorough in answering all of my questions More

by AALTAIRI01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mazen Amir
Nov 05, 2024 -

Varsity Lincoln responded

Thank you so much for your kind words! We're thrilled to hear that Mazen was able to provide prompt, thorough, and helpful service. We’ll be sure to share your feedback with him, as it’s always great to know our team members are making a difference. If there's anything else we can help you with, please don’t hesitate to reach out!

October 23, 2024

Sam Jamoua took exceptional care of my car shopping experience. Very professional and friendly, would highly recommend. More

by mm
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sam Jamoua
Oct 24, 2024 -

Varsity Lincoln responded

Thanks for highlighting Sam who helped make this such a great experience for you. We appreciate the fantastic review and glad we could be of service. If you have any further needs or questions, please let us know.

October 17, 2024

Simple process from start to finish. I highly recommend dealer based on selection and service. More

by JCUTRIGHTJR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mazen Amir
Oct 21, 2024 -

Varsity Lincoln responded

Thank you for your recommendation! We're glad to hear the process was simple from start to finish and that you were pleased with our selection and service. Thank you for choosing Varsity!

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